Laser Product Consultant

Product Consultant (Laser & Automation) - Cincinnati, OH (Job ID: 1337) Cincinnati Incorporated has been manufacturing machinery since the late 1890s. We pride ourselves on a hard day’s work and quality. Quality is not only seen in our products but also in our team members. CI employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: CI offers a competitive and comprehensive benefits package. Are you ready for your career at CI? Position Summary and Purpose: Support Marketing and Sales to meet or exceed company goals while adhering to company policies and practices ensuring all orders are consistent with company terms. Duties and Responsibilities: ESSENTIAL: Support Sales with accurate and timely CI product and competitive information Provide technical consultation to customers, analyzing their applications and requirements to recommend appropriate machine configurations, options, and automation solutions. Strategize with Sales to maximize effectiveness of customer visits and sales calls Assure CI demonstration machines are in proper working order to support sales and customers Conduct on-site and remote technical demonstrations, including machine setup, operation, and software integration, to showcase product capabilities and ensure customer satisfaction. Collaborate with customers to safely develop, test, and optimize machine programs and processes for their specific applications, ensuring maximum performance and efficiency. Assist engineering and application team in machine development and optimization projects Provide pre and post-sales support in collaboration with the application team to help customers with optimizing their machine for production Troubleshoot and resolve technical issues related to machine performance, software integration, or application challenges during pre- and post-sales phases. Assist in developing product and sales materials for use by Sales, Marketing, Engineering and Service Train customers on machine operation, software usage, and best practices to ensure successful adoption and production efficiency. Assist Product Manager in obtaining and analyzing internal and external market and competitive information Collaborate with Product Manager, Engineering and Service to develop, enhance and test products to meet market needs Stay current with industry trends, competitor technologies, and advancements in laser and automation systems to provide informed recommendations to customers and internal teams. Other tasks as assigned by your manager Maintain a high level of industry knowledge, product knowledge and professionalism to support CI sales and CI customers Assist other departments as needed to maximize customer satisfaction Commitment to company values of continuous improvement Adopt and promote lean practices in all activities, considering the elimination of wasteful resources for any goal other than the creation of value for the end customer Hybrid work schedule available (must live within a 6-hour drive of Harrison, OH) Requires flexibility to travel (50% minimum) to the corporate office, customer locations, and tradeshows within the USA, Canada, & Mexico. Travel includes overnight stays, air, and car travel. (valid driver’s license required) ​VALUED BUT NOT ESSENTIAL: Participate in trade associations Create white papers for trade publications and marketing efforts Education and Experience: Minimum two years related experience in sales, marketing, or manufacturing Bachelor's degree in engineering or related field preferred Extensive technical knowledge of CI products Experience in machine tool applications or engineering Knowledge, Skills, Abilities, Characteristics, etc.: Strong customer orientation Proficient in MS Office and Google Workspace applications Ability to create and delivery presentations to small and large groups Proficient in 2D CAD/CAM software applications (preferably Solid Edge) Excellent communication skills Ability to take ownership of a project and lead by example Proficient in project management systems Adopt and promote Lean practices in all activities Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, and sit. The employee is occasionally required to use hands to handle or feel objects, tools or controls, reach with hands and arms, balance, climb, stoop, kneel, crouch and crawl. Must be able to lift and/or move up to 50 lbs.; operate large machinery. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The noise level in the work environment is usually moderate to loud. This is a high-travel position! EOE including Disabilities/Vets **This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply. Some more amazing benefits offered by Cincinnati Incorporated: ✓ Paid Vacations ✓ Paid Holiday and Personal Days ✓ Medical Insurance (including HSA) ✓ Dental Insurance ✓ Vision Insurance ✓ Accident Insurance ✓ Life Insurance: AD&D ✓ Disability Insurance ✓ Generous 401K Employer Match ✓ Flexible Spending Account ✓ Tuition Reimbursement ✓ Employee Assistance Program ✓ Parental Leave