KYC Specialist

KYC Specialist Eldorado.gg is a leading marketplace for in-game items, accounts, and services, founded in 2018. Built by a team of 160+ professionals who care about speed, security and user experience. We support 150+ games such as Roblox, League of Legends and Fortnite, attracting more than 7 million monthly visits and reaching a global audience every day. We value bold ideas, move fast and continuously push the boundaries of digital trading. Join us and be part of a team where your work makes a real impact! As we continue to grow, we’re looking for a KYC Specialist to join our Risk & Fraud team! In this role, you’ll help ensure a safe and secure customer experience by supporting customer onboarding, reviewing account activity, and assisting with KYC/AML processes. If you have strong attention to detail, enjoy problem-solving, and are passionate about compliance and customer experience, we’d love to hear from you - apply now! 👉 POSITION BREAKDOWN Perform new user onboarding by verifying submitted information, documentation, and conducting ID reviews; Review existing user accounts, payment activity, and payment card usage while identifying suspicious or potentially fraudulent behavior; Handle customer inquiries via email and live chat related to AML/KYC matters; Communicate with customers regarding additional required documents or information; Collaborate with internal teams and provide support on AML, KYC, and related compliance matters; Contribute to improving internal processes and ensuring a smooth customer experience. 👉 WHAT MAKES YOU A GREAT FIT At least 1 year of experience in KYC/AML; Strong attention to detail and ability to identify suspicious or potentially fraudulent activity; Ability to handle sensitive and confidential information with professionalism and discretion; Excellent written and verbal communication skills in Lithuanian and English; Ability to perform well under pressure in a fast-paced environment; Passion for delivering outstanding customer experience; Team-oriented mindset and ability to collaborate effectively with colleagues; Proactive approach with interest in improving processes and contributing to team development; Experience in Compliance or Customer Support is considered an advantage; Availability to work mixed shifts on weekdays and weekends, including 00:00–08:00 and 16:00–00:00 shifts; A genuine interest in gaming culture would be a big plus. 👉 PERKS & BENEFITS Growth opportunities: Access to an internal library, latest tools and technologies, professional conferences, and mentorship to level up your skills, opportunities for internal career growth; Health & wellbeing: Private health insurance after the probation period, additional sick days (no doctor’s note needed), and the option to join free volleyball games at Delfi Arena with colleagues; Office perks: Free parking, a fully stocked kitchen, Friday bun breakfasts, and a gaming room (table football, driving simulator, PS5, Xbox One); we’re pet-friendly and love team activities from game nights to sports events; Additional time off: Extra vacation days added annually (+1 day per year), with a cap of up to 10 additional days; Equity opportunities: Top-performing employees have the opportunity to be included in the generous company’s stock options program; Extra perks: Monthly top-ups for your Eldorado.gg account after probation, gifts for important life events, partner discounts, and referral bonuses; Remote work model: Fully remote, with the option to work from our office at SimbioCity (Vilnius) if preferred. 👉 GROSS SALARY The salary range for this position is 8.30 Eur/hour (gross) for daytime hours and 12.45 Eur/hour (gross) for night shifts. 👉 WHAT TO EXPECT NEXT Shortlisted candidates will be contacted by our Talent Acquisition team and invited to complete the following stages: HR interview, test task, and hiring manager interview. Team Operations Role AML & KYC Locations HQ Remote status Fully Remote Daily salary €8.3 - €12.45 Employment type Full-time HQ PERKS & BENEFITS Professional Growth Learning and development budget, newest tools, conferences, mentorship, and internal career growth. Office Add-ons Free parking or covered bus fare, full kitchen, Friday pastries, game room (table football, driving simulator, PS5, Xbox), pets are always welcome, regular team events. Health and Wellness Private health insurance, free volleyball training at Delfi Arena, paid sick days without a doctor’s note. Extras You'll Love Monthly Eldorado.gg top-ups, gifts for life events, partner discounts, and referral bonuses.