Klaviyo Technician

About Social Scout Social Scout is a performance-driven email marketing agency helping DTC eCommerce brands turn their email lists into consistent revenue machines. We build, manage, and optimize email strategies that increase customer retention and conversions through well-crafted campaigns, flows, and A/B testing. Our work is data-driven, creative, and always aligned with each brand’s voice and vision. We’ve partnered with 280+ brands across a variety of industries, and we’re growing fast. We’re hiring a Klaviyo Technician to help us execute high-quality technical builds and implementations across multiple eCommerce accounts. Compensation & Role Details Full-time (40 hours per week) and fully remote. You must be set up and hired as a contractor. Fluent English required (written and spoken). Available 9:00 AM to 5:00 PM EST , with flexibility of ±1 to 2 hours. The Role As a Klaviyo Technician at Social Scout, you will be responsible for the technical execution that powers world-class email marketing programs. You will build and implement Klaviyo flows, campaigns, templates, dynamic content, segmentation logic, and integrations with platforms like Shopify. You’ll work closely with Account Executives (strategy owners), designers (creative), and leadership to ensure everything is built correctly, functions perfectly, and launches on time. This role is for someone who is highly detail-oriented, technical-minded, and fast. You’ll touch multiple accounts, and your work will directly impact client revenue. Clean builds, QA, and accurate implementation are non-negotiable. What You’ll Be Doing Build and launch high-performing Klaviyo flows (Welcome, Cart/Browse Abandon, Post-Purchase, Winback, Sunset). Implement accurate flow logic (triggers, filters, splits, timing, exclusions, suppression). Set up campaigns in Klaviyo and complete final pre-send QA (links, targeting, tracking, personalization). Implement templates/modules in Klaviyo to support fast, consistent email production. Configure and validate integrations (Shopify and other tools like Recharge/Skio, Gorgias, SMS platforms as applicable). Ensure tracking, events, and product/catalog data are syncing correctly for segmentation and automation. Troubleshoot technical issues quickly (broken personalization, incorrect triggers, rendering, feed issues). Maintain clean documentation and follow SOPs so builds are repeatable, scalable, and error-free. What You Bring 2+ years of hands-on Klaviyo implementation experience, ideally across multiple eCommerce brands Strong understanding of flow logic (triggers, filters, splits, delays, exclusions) Comfortable working with Shopify + Klaviyo data, events, and customer properties Experience building/working with templates (drag-and-drop and/or HTML) High attention to detail, strong QA habits, and ability to catch mistakes before launch Ability to work fast without sacrificing build quality Clear written communication (you can explain what you built, what’s missing, and what’s blocking) Agency experience is a plus, or comfort juggling multiple accounts simultaneously A basic understanding of coding is beneficial for cases needing to add the ATC metric to Shopify. Who You Are You check everything twice because clients send to 50K to 500K subscribers and errors are expensive. You enjoy solving logic problems and debugging builds. You manage deadlines across multiple accounts without things slipping. You like SOPs, repeatable systems, and clean implementations that scale. You work smoothly with strategists and designers and ask smart questions early to avoid rework. Why Social Scout? Work with a fast-growing agency and a high-performing team. Ongoing training and exposure to advanced Klaviyo strategy and testing. Access to templates, SOPs, and build frameworks that make execution smoother. A team that values speed, quality, and performance, without unnecessary bureaucracy. If you want to do career-defining work inside a team that actually values it, we'd love to hear from you.