Key Account Traffic Controller

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We’re looking for a dynamic Key Account Traffic Controller to join our growing team and help drive exceptional service across our key customer accounts! What you will do: Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes Host internal reviews and works with business unit management to optimize transportation and logistics services, specific to customer requirements Preparation of quotes & one-off quotes in CW1 Monitor timely payments with accounting Support creation & implementation of COP’s for key accounts and monitors compliance Support QBR and general meeting preparation Responsible internal & external reporting requirements as well as data quality control Accountable for meeting & exceeding customer KPI’s aligned with internal KPI’s, quality and year-over-year internal freight savings Ensures that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved Maintain knowledge of best practices including the most efficient and cost-effective shipping methods Support CRM maintenance: communications, opportunities and sales lead creation MS Teams channel maintenance Support RFI’s & RFQ’s and coordination with tender management Communicate relevant information to the global Rohlig & agent network Share & request status updates with country management as well as global key account management This position is a corporate position and is remote. Working from a Rohlig office might be required on certain projects. What you bring: Excellent verbal and written communication skills Excellent organizational skills and attention to detail Strong track record in customer satisfaction and customer facing communication Excellent operational knowledge in international freight forwarding (Minimum 5 Years) Good network of logistics vendors both on the local and national level Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes Knowledge of various quote platforms Advanced CW1 experience Strong logistical, analytical problem-solving skills Ability to handle multiple priorities and work well under pressure while meeting deadlines Willingness to work flexible or extended hours when required to resolve freight-related emergencies Willingness to travel (if needed) Strong collaborative skills with the ability to work with teams and remote direct reports. What we offer: At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally: Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority. 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement. Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered. Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together. Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to: Mark Aulisio Talent Acquisition Manager [email protected] More information on www.rohlig.com About the recruitment process: Please note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement. We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.