About UniUni
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually across Canada and is rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we provide exciting opportunities for employees to grow and achieve their career goals. We value both lateral moves and vertical promotions—believing that all roles should enhance your skills, broaden your experience, and help you build a rewarding career. If you are ready to join UniUni’s dynamic team, work hard, and have fun doing it, we invite you to apply and become part of our success story.
Responsibilities
Manage and nurture key client relationships
to ensure long-term partnerships and satisfaction.
Serve as the primary
point of contact for key accounts
, addressing inquiries, concerns, and service requests in a timely manner.
Analyze client needs
and develop customized solutions to enhance their logistics experience.
Monitor and track
key account parcel deliveries, proactively resolving any service issues.
Conduct
regular performance reviews
with key accounts and provide data-driven insights.
Prepare and present tailored quotations
by applying pricing policies and market intelligence.
Develop and maintain customer SOPs
to ensure consistency in service delivery.
Collaborate with internal teams to
optimize service performance
and improve customer experience.
Track and manage account billing
, ensuring invoices are processed and payments are collected on time.
Identify growth opportunities
within existing key accounts to drive additional revenue.
Assist in the
claims process
and ensure timely resolutions for key account clients.
Take on additional tasks as needed to support business objectives.
Qualifications
Bachelor’s degree in Business, Logistics, or a related field;
MBA preferred
.
Minimum of 3 years of experience
in key account management, business development, or sales within the
logistics industry (preferably small parcel last-mile delivery)
.
Proven ability to
develop and maintain strong client relationships
while achieving business growth.
Strong negotiation, communication, and interpersonal skills
with a customer-focused mindset.
Proficiency in
CRM software
and Microsoft Office Suite.
Analytical mindset
with the ability to interpret data and market trends for strategic decision-making.
Ability to
multitask in a fast-paced environment
and adapt to changing priorities.
Willingness to travel
as required.