Key Account Manager, Retail Sales (Residential)

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. About the Role: We're looking for a highly motivated, relationship-driven Key Account Manager to drive growth for Ooma's Residential business across Canada. This role is responsible for expanding sales of Ooma's residential product portfolio, including the Ooma Telo family of products, through both new and existing retail partnerships. The ideal candidate brings a strong background in consumer electronics retail sales and key account management, with experience growing strategic retail partnerships, expanding distribution, and driving sales performance across omnichannel retail environments. Success in this role requires a combination of business development, relationship management, and retail execution, including promotions, forecasting, inventory management, and sales growth initiatives. This position supports Canadian retail accounts and requires candidates to be based in Canada. Applications from candidates located outside Canada will not be considered. What You’ll Do: Identify, prospect, and secure new retail opportunities while growing Ooma's Residential product portfolio, including the Ooma Telo family of products, across Canada. Build and maintain strategic relationships with retail buyers, category managers, merchandising teams, and channel decision-makers across national, regional, specialty, and independent retailers. Develop and execute account and channel growth strategies to expand distribution, increase market share, and drive revenue across both brick-and-mortar and eCommerce channels. Own the sales process from initial outreach and account development through onboarding, product launch, and ongoing account growth. Create annual business plans, conduct business reviews, and deliver executive-level presentations to retail partners. Collaborate with retailers to develop and execute advertising, promotional, merchandising, pricing, and marketing programs that drive consumer awareness and sell-through. Develop sales forecasts and demand plans, while partnering with Operations and Supply Chain teams to manage inventory, replenishment, and product availability. Manage co-op marketing investments and promotional programs to maximize ROI and accelerate sales performance. Partner cross-functionally with Marketing, Product, Operations, and Supply Chain teams to support retail initiatives, product launches, and channel growth. Represent Ooma at industry events, trade shows, and customer meetings while identifying new opportunities to expand Ooma's retail presence. Experience We’re Looking For: 5+ years of experience selling physical products through retail and distribution channels, with strong preference given to candidates from consumer electronics, connected devices, networking hardware, smart home, or related technology product categories. Candidates should have a deep understanding of retail buying cycles, channel strategy, merchandising, and account development within retail environments. Proven track record of opening new retail accounts, building relationships from scratch, and driving revenue growth through new customer acquisition. Established relationships with Canadian retailers, distributors, buyers, category managers, and merchandising teams, including experience working beyond traditional big-box retailers. Experience managing both brick-and-mortar and e-commerce sales channels, including product launches, promotions, merchandising, and online product optimization. Demonstrated success developing and executing strategic account plans, negotiating agreements, and growing market share within retail environments. Strong hunter mentality with the ability to prospect, network, and identify new business opportunities independently. Excellent relationship-building, presentation, and negotiation skills, with the ability to engage stakeholders at all levels of a retail organization. Highly organized, self-motivated, and comfortable managing multiple priorities while operating with a high degree of autonomy. Willingness and ability to travel throughout Canada and periodically within the United States to support customer relationships, business development efforts, and industry events. This role offers a competitive compensation package with a combination of base salary plus commission. The expected On-Target Earnings (OTE), which includes both base pay and commission, ranges from $140,000 CAD to $190,000 CAD annually, with actual earnings dependent on performance against targets. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The pay range is subject to change and may be modified in the future. What We Offer: Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks . Comprehensive Medical/Dental/Vision insurance for you and eligible dependents GRSP including employer match Employee Stock Purchase Plan Unlimited p aid time off as well as corporate holidays observed #LI-CC1 Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.