Junior Technical Writer

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Junior Technical Writer to join our Education & Enablement team in Manchester. You will play a key role in translating complex product functionality and workflows into clear, accurate, and accessible documentation for both customers and internal teams. This role is critical to ensuring that our Help Center, release communications, and knowledge resources are easy to understand, up-to-date, and aligned with how our products evolve. What You’ll Do If you were part of our team, here are some things you would have done last week: Created and updated Help Center articles and workflow guides to reflect the latest product functionality Partnered with Product and Engineering teams to gather context on new features and translate technical details into user-friendly documentation Supported the development and publication of release notes that clearly explain product changes and their impact on users Collaborated with Services and Support teams to develop documentation that supports customer onboarding and implementation Reviewed and updated screenshots, visuals, and existing content to ensure accuracy and consistency across knowledge resources What You’ll Need We’re looking for a Junior Technical Writer with 0–2 years of professional experience in technical writing or product documentation, or equivalent experience developing content for software products. This level of experience is important because the role requires the ability to quickly learn new systems, understand technical concepts, and produce clear, structured documentation with guidance from cross-functional partners. People who thrive on our team also tend to share the following characteristics: Humble, open, and curious. You are eager to learn how products work and how users interact with them, and you continuously improve your craft Detail-oriented and quality-driven. You care about accuracy, clarity, and consistency, and take pride in producing polished content Proactive and organised. You manage multiple content updates and priorities while maintaining strong attention to detail Collaborative and communicative. You work effectively with Product, Engineering, and customer-facing teams to gather information and ensure alignment Our team is based in the United Kingdom, and we are a hybrid-friendly organisation. You will collaborate closely with global teams while supporting UK-focused products and customers. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.