Junior Renewals Associate

Full-time | Hybrid 2 days/week in our Melbourne CBD office Who is HammerTech? HammerTech is the first safety platform built specifically for construction, by safety professionals. Trusted by leading names in the industry, we connect every part of the safety program, from inductions and pre-starts to incident tracking and reporting, giving the right people the right information, instantly, on any device. Because safety works best when everyone's involved, we offer unlimited access at a flat fee, so every worker, trade partner, and site team has the tools they need to stay safe and work with confidence. HammerTech is trusted by over 20,000 construction projects led by constructions over 500+ of the best contractors to make their job sites among the safest in the world. Our goal is simple: to help teams build safer, work faster, and deliver better projects, so that at the end of the day, everyone goes home safe. Purpose The Junior Renewals Associate is responsible for managing and executing the renewal process for SMB customers across the ANZ region. The core focus of this role is to retain customers by clearly demonstrating value, ensuring a smooth renewal experience, and identifying opportunities for account growth. This is a high-volume, execution-focused role suited to someone early in their career who thrives in a structured environment, is highly organised, and is motivated by hitting targets and continuously improving how they work. What You'll Bring Qualifications & Experience: Experience in a customer-facing role (e.g. Customer Success, Support, Implementation, or similar) Familiarity with HammerTech or similar platforms (e.g. Procore, Autodesk) and an understanding of common customer/system pain points Previous sales experience (ideal but not mandatory) Construction industry experience (ideal but not mandatory) Cert IV in Work Health & Safety (ideal but not mandatory) Abilities: Strong communication and interpersonal skills, with the ability to run structured customer conversations Highly organised with strong attention to detail, able to manage multiple accounts and prioritise effectively Analytical and data-driven in decision making Curious, proactive learner with the ability to quickly develop sales and negotiation skills Comfortable learning and using CRM and internal tools (Salesforce, Vitally, Power BI) Able to leverage AI tools to improve efficiency and reduce admin Resilient and motivated by targets and performance Key Responsibilities Own and manage a portfolio of SMB customer renewals end-to-end Proactively engage customers via calls and email to drive timely renewals Run structured renewal and check-in calls to reinforce product value Prepare quotes, pricing, and order forms and close renewal deals Consistently meet or exceed monthly and quarterly renewal (retention) targets Contribute to expansion revenue targets through upsells and cross-sells Maintain sufficient pipeline coverage to reliably hit targets and forecast accurately Track personal performance against targets and adjust approach to close gaps Maintain accurate and up-to-date records in tools such as Salesforce Prioritise renewal pipeline based on risk, value, and timing Partner with Customer Success and Sales on key accounts and risks Identify and act on expansion opportunities within existing accounts Use tools and AI to improve efficiency and reduce administrative workload Maintain strong renewal hygiene and follow consistent processes Other ad-hoc duties as reasonably required from a Junior Renewals Associate Benefits at HammerTech You’ll benefit from our balanced work-life culture with perks including: Flexible WFH arrangements – we trust you! Full LinkedIn Learning licence, with professional development and career mapping opportunities Birthday leave Work anniversary and quarterly recognition rewards Paid parental leave Generous employee referral bonus program Team Tune-Up Workshops Monthly catered office lunches Regular social events (both virtual and in-person) and employer-funded travel Annual Town Hall and End-of-Year events Modern CBD office with a fully stocked kitchen, just a 5-minute walk from Flinders Street Station Opportunities to grow your career and make an impact quickly HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process — please let us know of any needs we may not have accommodated.