Junior Onboarding Specialist

Location: Remote (US or Canada) Department: Onboarding Reports to: Director of Sales About MoeGo 🐾 MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time. About the Role We are looking for a Junior Onboarding Specialist to join our Customer Success team and support the seamless onboarding of our T4 and T5 tier clients (vSMB & SMB). In this role, you will be the first point of contact for new customers, guiding them through product setup, training, and early adoption to set them up for long-term success. This is a high-impact, customer-facing role that requires strong communication skills, a passion for helping others, and the ability to manage multiple accounts simultaneously in a fast-paced environment. Key Responsibilities: Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction Partner with Account Executives to ensure a smooth handoff from sales to onboarding Document customer configurations, progress, and outcomes in CRM and project management tools Identify and escalate risks or blockers that may impact the customer experience Contribute to the continuous improvement of onboarding playbooks, resources, and processes Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues Minimum Qualifications: 1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar) Excellent verbal and written communication skills in English Strong organizational skills with the ability to manage multiple accounts and priorities Comfort with technology platforms and ability to learn new software quickly A customer-first mindset with genuine enthusiasm for helping people succeed Ability to work independently and proactively in a remote environment Preferred Qualifications: Experience working with SaaS platforms or in a tech startup environment Familiarity with CRM tools such as Salesforce, HubSpot or Monday.com Background in the pet care, grooming, or service industry Experience working cross-functionally with sales or product teams Why MoeGo: Competitive compensation at $75,000 CAD with opportunity for growth Fully remote role with flexible working hours Be part of a mission-driven team that genuinely loves what they do High-growth environment with real opportunities to advance your career Collaborative, inclusive team culture that values your ideas and input MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans for employees and their family members at no cost to employees, as well as 401(k) matching. MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.