About this role
Should have problem solving, decision making and analytical skills Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus Ability to do user training Ability to conduct quality assurance testing Basic knowledge in MySQL or basic SQL scripting Computer Science or any IT-related course Minimum of 2-3 year experience Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc. Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client Knowledge on any service or helpdesk management system is a plus Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual Allowances Health Insurance, Hospitalization Insurance Accident Insurance