Junior Account Manager, Western Balkans

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Junior Account Manager , you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base. This is a remote vacancy open to candidates residing (citizen or permanent resident) in Belgrade, Serbia. Job Responsibilities: Expand and consolidate presence in the assigned territory; Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; Collaborate with the sales team to identify and grow opportunities within the territory; Follow-up with existing and new partners in order to provide system training; Position the brand within the travel trade through ongoing product presentations and networking events; Address incident issues, ensuring partners support; Payments control: oversee and ensure accuracy in transaction processing; Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Relevant Experience. Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry; Market Knowledge . Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Language knowledge . Fluent in English, Serbian, other languages are a plus; Travel Requiremen ts. Up to 10% of travel time may be required; Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer; International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. We offer you: Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice