What we're looking for
We are evaluating potential candidates to be our Product Ops Lead, who will work as the COO for one of our companies. This person will take full ownership of the end-to-end performance and development of this brand and shall demonstrate a strong entrepreneurial spirit and goal-oriented mindset. Being P&L responsible, the Product Ops Lead is the key person to drive brand success and growth. You will maintain the brand’s operational efficiency daily and will work in close cooperation with the supply chain, customer support, data analytics, and brand management teams to make sure that all teams are aligned around the brand's progress.
Responsibilities
Day-to-day maintenance of the brand’s operational efficiency:
Monitor the brand’s performance analytics and metrics
Conduct thorough analyses of sales, conversion, reviews, etc.
Stay up to date with market news and updates
Check the brand’s account health on Amazon and other marketplaces (Walmart, eBay, Etsy, etc.)
Monitor and audit listings, suggesting ideas for improvement and optimizations based on customer experience feedback
Case management: efficient and timely troubleshooting when an issue arises, alerting problems to the relevant teams or Amazon representatives, ensuring the efficient solution is defined
Collaborate with the brand management team to make sure that the brand strategy is supported by all parties and clear goals are established for all teams
Work with the customer support team to gain insights about customer experience and ensure the best practices are in place for the customer support team
Collaborate with the supply chain team to ensure products are in stock, have premium quality and updated packaging, and have all the appropriate required certifications
Lead the transition and integration when we acquire a new business. Coordinate with other teams, deep-dive into business metrics and details, develop relationships with the team and seller, and coordinate efforts to ensure a smooth and efficient transfer and migration
Develop strategies to increase sales and reduce costs, coordinate with project managers, and drive awareness of the brand’s dynamics and progress to all teams
Proactively catching issues before they are problems and understanding everything about the product’s ecosystem (e.g. competitor landscape, industry landscape, Amazon Marketplace rule changes)
Requirements
Operations experience in a complicated environment which requires day-to-day maintenance of operational efficiency and excellence
Analytical thinking and commercial mindset: being responsible for P&L requires an entrepreneurial attitude to work and a strong systematic approach to building processes
Experience in managing complex projects and facing challenging situations
Ready to work in a dynamic and fast-changing environment
Upper-intermediate English