Jira Platform Engineer

Jira Platform Engineer Join us on an 8 month FTC to create the operational backbone of VoCoVo through scalable Jira solutions, integrations and platform ownership. We're also rated 4.9/5 on Glassdoor! Apply here! VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm and Iceland, just to name a few. With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! Role Overview As Jira Platform Engineer you will build, implement and take ownership of our enterprise-wide Jira platform. This role is largely hands-on, you will work with an agreed architectural design in order to deliver the solution end-to-end, including workflows, data models, automations, integrations and APIs. You'll play a key role in implementation, but also in the ongoing ownership, governance, optimisation and continuous improvement of the platform once live. You'll be comfortable working across the Atlassian ecosystem, including Jira, Jira Service Management, Jira Work Management and Jira Assets, creating a scalable, integrated platform that supports teams across VoCoVo. A critical element of this role will focus upon the design and build of integrations with external systems (such as HubSpot) using APIs, helping establish Jira as a central operational platform and trusted source of truth. The successful candidate will also support the onboarding of teams and help embed new ways of working across VoCoVo, ensuring the platform delivers long-term value and adoption. Please note, this is an 8 month fixed term contract, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a remote first position with travel required to our Oxfordshire (Shipton-under-Wychwood) or Cheltenham offices for ad-hoc meetings or team meet-ups. What we're looking for Deep hands-on experience building and configuring Jira platforms from the ground up, beyond day-to-day administration of existing environments. Experience across the Atlassian ecosystem, including Jira Service Management (JSM), Jira Work Management (JWM), Jira Assets and related plugins/tools. You've previously built and scaled Jira as an enterprise-wide platform across multiple business functions. Experience in the design and implementation of integrations and APIs, particularly with external systems such as CRM, ERP or WMS platforms. Strong experience integrating Jira with platforms such as HubSpot or similar business systems. An excellent understanding of data architecture, relational linking and scalable system design principles. Experience using advanced Atlassian tooling and plugins such as ScriptRunner, Automation and Assets/Insight. You've successfully implemented governance, standards and control frameworks within Jira environments. You have the ability to take architectural designs and translate them into scalable, robust, real-world solutions. The ability to onboard teams and drive adoption of new tools, processes and ways of working. Excellent stakeholder management and communication skills, with the ability to work confidently across both technical and non-technical teams. "Nice to have" skills Experience using Atlassian Confluence for documentation, collaboration and knowledge management. Familiarity with ITSM frameworks such as ITIL. Experience integrating Jira with ERP, WMS or BI platforms such as Power BI. Previous experience operating within a high-growth or scaling technology environment. Exposure to operational reporting, data visualisation and dash-boarding solutions. What you'll do Build and implement the Jira platform end-to-end in line with the agreed enterprise architecture. Configure and implement all workflows, issue types, fields, permissions and automations. Design and implement Jira Service Management, Jira Work Management and Jira Assets solutions. Build and manage integrations and APIs, including connections with systems such as HubSpot. Take ownership of all data structures, relationships and system design within Jira and Assets. Act as the gatekeeper for structural platform changes, ensuring consistency, scalability and best practice. Develop scalable templates, reusable components and standardised approaches to support teams across VoCoVo. Onboard teams through training, guidance and embedding new ways of working. Translate business and departmental requirements into effective solutions aligned to the wider enterprise model. Continuously improve, optimise and evolve the platform post-implementation. Establish and maintain best practices for Jira usage, governance, administration and long-term platform ownership. What does success look like? 3-6 months Core Jira platform successfully built and deployed, not just configured. JSM, JWM and Assets fully implemented with clear cross-functional use cases. Key integrations are live and functioning reliably. Standardised data structures and workflows embedded across initial departments. Strong adoption with teams actively using the platform. Governance model established with controlled, high-quality change management. Longer term Jira operates as a fully integrated enterprise platform and single source of truth. Seamless data flow between Jira and external systems via APIs. High data integrity and consistent usage across all departments. Scalable framework supporting business growth and new use cases. Full adoption of JSM, JWM and Assets across VoCoVo. Measurable reduction in operational inefficiencies through automation and system design. Salary £72,000 per year with an 8 month FTC equivalent of £48,000 Benefits 25 Days Holiday + Bank Holidays (increases with years of service) Option to buy or sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Enhanced Maternity & Paternity package Child Care Scheme Training & development opportunities Company organised events Pension (Royal London Group) 5% employer contribution matched Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture. VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity ONE TEAM Collaboration of all for VoCoVo’s happiness and success INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape If you feel this could be the right fit, apply now! Department Operations Locations Shipton-under-Wychwood - Head Office, Grange Park, Cheltenham, Hybrid Remote status Hybrid Yearly salary £72,000 Employment type Full-time Role ID reqID494132 Working arrangement Hybrid - remote with occasional days in one of our UK offices or another location Hiring Manager Sharon Hooton Fixed-term length 8 months