ITSM Technical Leader / ServiceNow technical lead

Country/Region: GB Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat Group You’ll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat Group? Commitment to Diversity & Inclusion : With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview We are looking for an enthusiastic and skilled ServiceNow Technical Lead to join our team and play a critical role in leading the design, delivery, and continuous improvement of our ServiceNow platform supporting our GEO and LEO satellite services . In this position, you’ll work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are: You are an expert IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background on ServiceNow Platform, you excel at guiding the delivery of high-quality IT services. You are passionate about improving processes and driving efficiency, and you thrive in collaborative environments. Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives. What You’ll Do: Lead the design, implementation, and continuous improvement of ServiceNow Platform, ensuring alignment with industry best practices and organizational goals. Oversee the configuration and administration of ServiceNow platform, ensuring it meets the needs of the organization and support effective service delivery. Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning. Review business processes to leverage ServiceNow platform capabilities for improvement. Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows. Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines. Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization. Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value. Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities What You’ll Need: MSc in Computer Science, Information Technology, or a related field. 5+ years of experience with workflows in key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM) and a solid understanding of their configuration and administration. ServiceNow Application Developer certification is a plus. Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow. Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred. Strong experience working with contractors, vendors, and suppliers Excellent analytical and problem-solving skills, with a strong attention to detail. Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Where You’ll Work: London Office in hybrid mode The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.