Italian Speaking Technical Support for IT Company in Greece

Patrique Mercier Recruitment FR is a well-established recruitment agency specializing in connecting professionals with exciting career opportunities across Greece. We are currently looking for an Italian Speaking Technical Support Representative to join an IT company in Greece. This role is perfect for individuals with strong technical skills and fluency in Italian who are passionate about delivering excellent customer support within the IT sector. Responsibilities Provide technical support and troubleshooting assistance to Italian-speaking customers regarding IT products and services. Manage customer inquiries via phone, email, and chat efficiently and professionally. Diagnose and resolve software and hardware issues to ensure customer satisfaction. Document customer interactions, technical issues, and solutions accurately in the CRM system. Collaborate closely with technical teams to escalate complex problems and contribute to continuous product improvement. Stay informed about the latest IT developments and company products to provide up-to-date support.