Italian Quality Analyst - Lisbon

Italian Quality Analyst - Lisbon Are you fluent in Italian and enthusiastic about upholding exceptional quality standards within a leading global company? We are seeking a dedicated and detail-oriented individual to join our dynamic team in Lisbon as an Italian Quality Analyst. This is a fantastic opportunity to build your quality assurance career in an international and fast-growing environment, where your analytical skills will help drive continuous improvement across our operations. Key Responsibilities – Italian Quality Analyst Jobs in Lisbon Conduct regular quality assessments of customer support interactions in Italian (phone, email, chat), ensuring compliance with internal policies and client-specific requirements. Evaluate agent performance by analysing communication, process adherence, and accuracy of information provided to customers. Deliver clear, actionable feedback to team members to foster individual and collective quality improvements. Identify recurring issues, trends, or knowledge gaps, and escalate them to supervisors or training teams as appropriate. Assist in the creation and maintenance of quality monitoring documentation and standards tailored to the Italian-speaking market. Collaborate with Operations, Training, and Customer Success teams to support a culture of continuous improvement. Prepare accurate and timely quality reports for internal stakeholders and participate in calibration sessions to ensure consistency. Contribute ideas for improving processes, systems, and KPIs connected to customer satisfaction and operational excellence. Essential Skills and Qualifications – Quality Assurance Analyst Careers (Italian Speaking) Lisbon Fluency in Italian (native or C1/C2 level) and excellent verbal and written communication skills in English. Previous experience (1+ years preferred) in Quality Assurance, Customer Service, or Operations in a multinational environment. Strong attention to detail and analytical mindset, with the ability to fairly assess and document performance against set standards. Organisational skills with the capacity to prioritise tasks and meet deadlines within a fast-paced work environment. Competence with MS Office suite, quality monitoring tools, and CRM systems (e.g., Salesforce, Zendesk) is an advantage. Ability to provide constructive feedback and promote a collaborative, supportive team culture. Eligibility to work in Portugal or willingness to relocate to Lisbon (relocation assistance may be offered). Benefits & Rewards – Italian Quality Analyst Roles in Lisbon Competitive salary with regular performance reviews and bonus opportunities. Flexible hybrid working model, combining office presence with the convenience of remote work options. Private health insurance, generous paid holiday allowance, and wellbeing programmes. Comprehensive onboarding, ongoing training, and clear career progression within quality assurance and beyond. Access to language courses, cross-cultural events, and professional development resources. Supportive, inclusive team culture in a welcoming and modern Lisbon office. Why Advance Your Quality Assurance Career with Us in Lisbon? Play a pivotal role in ensuring an outstanding customer experience for our Italian-speaking clients and partners. Work alongside quality, operations, and training experts in a diverse, collaborative, and international environment. Shape your own progression with personalised coaching, mentorship, and opportunities to grow into senior or specialty QA roles. Join a purpose-driven company that values integrity, innovation, and a solutions-focused approach to business challenges. Make a daily impact by helping raise quality standards and enhance both customer and team satisfaction. If you are ready to take the next step in your quality assurance career and thrive within a multicultural team in Lisbon, apply today and help us achieve the highest levels of customer service excellence for the Italian market! Locations Lisbon Portugal