Italian IT/Service Coordinator Athens

Italian IT/Service Coordinator Athens You will manage some of the world’s top brands in a global organisation with 300 centres in 65 countries and over 200,000 employees. START YOUR CAREER UNDER THE GREEK SUN Athens offers buzzing cafés, vibrant nightlife, and a Mediterranean climate with long summers and mild winters. On your weekends you can explore white sandy beaches, picturesque islands, or hike in the mountains with breathtaking sea views. Add to that the famous Greek hospitality, delicious food, and a lower cost of living compared to most of Europe and you’ve got the perfect adventure ahead. And the best part? You will also gain valuable international work experience while building your career in customer service! Click here to learn more about relocating to Greece. * YOU MUST HAVE A EUROPEAN PASSPORT TO APPLY* What we offer: 14 salaries per year (yes, that means 2 extra salaries!) Relocation package – flight, airport pick-up and hotel accommodation included Transport from the airport Free Greek language classes Career development opportunities (supervisor, quality analyst, trainer and more) Staff canteen, discounts and employee benefits Private health insurance with company doctor and medical centre Personal support from your recruiter every step of the way The job As an Italian-speaking Customer Support Representative, you will be the first point of contact for existing customers. You’ll represent the company by providing professional support with product-related enquiries – from troubleshooting to setup and general technical guidance. A problem-solving mindset and a friendly attitude are key! Don’t worry – you will receive full training before you start speaking with customers. Your daily tasks include: Handling incoming calls, emails and chat from customers requesting support Following up with customers until their issue is fully resolved Communicating clearly, politely and effectively with every customer Building a friendly, professional relationship with customers Meeting and exceeding service quality standards, compliance and productivity targets Your qualifications 💭 You speak and write Italian fluently and have a good command of English (B2). 🎓 Previous experience in customer support is a plus but not required. 💻 Good technical knowledge and basic computer skills – multitasking comes naturally to you. 💪🏻 A positive attitude, problem-solving mindset and eagerness to learn and grow. 🥇 Excellent communication skills, strong listening skills and the ability to build good relationships with customers. 📩 If you have any questions about this role, feel free to contact us at [email protected] – our team is happy to help! Language Italian Locations Athens Remote status Hybrid Athens