Italian Customer Service Agent

Italian-speaking Customer Experience Expert Work from Home in Greece Join one of the worlds most trusted logistics and courier brands. Location: Piraeus (Work from Home available across Greece) Monthly Salary: 1,100 + up to 100 Transportation Bonus Salary increase to 1,150 after 36 months Schedule: Monday to Friday, 08:0021:00 (rotational) Start Date: 21 November 2025 Application Deadline: 12 November 2025 About The Project Step into the world of global logistics excellence. You'll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether its express deliveries, real-time tracking, or helping businesses move goods efficiently, you'll be at the heart of it all connecting people and possibilities. What You'll Do As a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters you'll be the voice and problem-solver for thousands of customers across Europe. Daily Responsibilities Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex). Support billing, invoice, and claims requests with empathy and precision. Guide customers through account setup and onboarding steps. Assist with technical issues related to company systems. Address service feature questions, complaints, and pricing inquiries. Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs. You'll work with a supportive Supervisor for escalations and procedural questions because teamwork and learning never stop here. What Makes This Role Stand Out ️ Fully Paid Training 14 working days to set you up for success. ️ 1-week nesting period post-training to build confidence before live calls. ️ Performance-based growth upskilling opportunities to handle advanced cases. ️ Certification required before going live ensuring top-notch service quality. ️ Monthly coaching and scorecard tracking your performance and progress truly matter. ️ Part-time options available for work-life flexibility. What Were Looking For Italian (C1) and English (B2) fluency. Strong communication skills with a customer-first mindset. Ability to multitask, stay organized, and adapt to fast-paced environments. Comfort with technology and digital systems. A positive attitude and commitment to continuous improvement. Benefits & Perks We make your relocation and work-life experience seamless: ️ Relocation Packages (Choose your plan) 1️ All expenses covered: flight, hotel stay, and real estate agency fee. 2️ 250 relocation allowance + agency fee (perfect if you already have housing). Plus: Comprehensive health insurance and employee discounts. Professional growth within a world-leading, innovative company. Free online Greek language courses to enhance your cultural experience. Modern, inclusive workspace with break areas and relaxation zones. Community events & social initiatives be part of something meaningful. Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement. Hiring Process 1️ Submit your application. 2️ Take a short language proficiency test (Italian & English). 3️ Complete interview rounds with the hiring team. Ready to Move Forward? Join a company that's not just delivering parcels but delivering careers, connections, and possibilities. Apply today and start your next professional journey with a global logistics leader.