Type of position:
Full-time position
Key languages:
Fluent level of Italian
Advanced English
Sector:
Customer Service / Technical Support
About our Client:
Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?
We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you!
The Offer:
Resolve customer issues in a professional way;
Manage to handle large volume of calls, emails and queries;
Identify customers needs, anticipate recommending products and offering alternatives;
Provide feedback, create reports and recap information;
Advice on company information and details.
Requirements:
Fluency in Italian and excellent communication skills in English;
Experience in customer support;
Genuine care giver. Able to multi-task, proactive and good with time management;
Strong in phone calls, email writing;
Familiarity with Microsoft Office and Google suite tools.
Benefits:
Salary package with performance bonuses;
Monthly transport and meal allowance;
Private health insurance;
Initial training, and continuous learning opportunities;
Remote or Hybrid work model.
The Process:
1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!