Italian Customer Care Advisor

Location: Remote in Portugal

Position Overview

We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Italian and English, this role could be your next big move.

Main Responsibilities

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre- and post-sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher-tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer-focused communication.
  
  

Candidate Profile

• Fluency in Italian and English (mandatory).
• Solid sales experience and strong communication skills.
• Tech-savvy with the ability to learn new systems and tools quickly.
• Customer-oriented mindset with strong problem-solving abilities.
• Prior experience in technical support is highly valued but not required.
  
  

Work Schedule

• rotating shifts (07h to 21h, including weekends).
  
  

Compensation & Benefits Package

• Basic Salary: EUR 920.00 gross/month
• Performance Bonus (up to): EUR 360.00/month
• Language Allowance (Italian+ English): EUR 250.00/month
• Meal Allowance of EUR 10.20 per day worked
• Assiduity Allowance: EUR 110.00/month
• Flex Work Allowance: EUR 60.00/month
• Full training provided and paid. Bonus and allowances vary depending on attendance and performance.
  
  

Why Apply?

• Join a fast-growing and reputable company in the customer experience space.
• Work fully remotely from anywhere in Portugal.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.
  
  

If you're fluent in Italian, tech-savvy, and eager to help customers solve problems while working from home — we’d love to hear from you!

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Skills: italian,technical support,english