Type of position
Full-time position
Key languages
Fluent level of Italian
Proficiency in English
Sector
Customer Service / Technical support
About our Client
Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!
This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.
The Offer
Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
Assist customers with billing inquiries, subscription management, and account troubleshooting.
Provide technical support for streaming devices, applications, and platform features.
Educate customers on product features, content offerings, and subscription options.
Document customer interactions and escalate complex issues to appropriate teams for resolution.
Proactively identify opportunities to improve the customer experience and streamline support processes.
Requirements
Previous experience in a customer service or support role, preferably in a digital media or technology company.
Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
Strong problem-solving skills and the ability to troubleshoot technical issues independently.
Empathetic and patient demeanor with a customer-centric approach to service delivery.
Proficiency with computer systems, streaming devices, and digital platforms.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
Benefits
Full Work from Home in Portugal
Salary package with monthly performance bonuses.
Meal & transport allowances.
Health insurance.
Accommodation provided for a special fee.
Initial training, and continuous learning opportunities.
Dynamic and collaborative work environment.
The Process
1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!