IT Technician

IT Technician Fully Remote • Texas - Dallas, TX 75243; Austin -AE - Austin, TX 78746 Quick Apply Overview Position Type Full Time Education Level High School Travel Percentage Road Warrior Category Information Technology Quick Apply Great Opportunity IT Technician Endodontic Practice Partners (EPP) Location: Greater Dallas–Fort Worth or Greater Austin, TX (Local Travel Required) Employment Type: Full-Time About Us Endodontic Practice Partners (EPP) is a leading network of endodontic practices dedicated to supporting exceptional patient care through operational, clinical, and technology excellence. Our centralized support teams partner closely with clinicians and staff across multiple locations to ensure practices run efficiently and securely. The Opportunity We are seeking a hands-on IT Technician to support our endodontic practices in the greater Dallas or greater Austin area . This role is ideal for a customer-focused IT professional who enjoys working in the field, solving technical challenges, and supporting healthcare teams across multiple locations. Travel to local practice sites will be required as IT needs arise. What You’ll Do Serve as frontline IT support for onsite and remote users across multiple practice locations Monitor and manage help desk tickets, ensuring timely resolution and clear communication Troubleshoot hardware, software, networking, and connectivity issues Install, configure, and support desktops, laptops, mobile devices, peripherals, and applications Support Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows Server Assign users and devices to appropriate groups and permissions Monitor antivirus and security solutions and resolve related issues Maintain accurate inventory of hardware, software, and licenses Partner closely with the IT Manager and broader IT team to resolve issues efficiently Provide excellent customer service to clinicians and staff in a fast-paced healthcare environment What We’re Looking For High school diploma required; college degree preferred 1+ years of experience in IT support, help desk, or technical support Strong troubleshooting skills across hardware, software, and basic networking Experience with Microsoft technologies (Windows, Active Directory, Office 365) Familiarity with networking equipment (switches, routers, firewalls) Strong communication skills with the ability to explain technical issues clearly Self-starter who can work independently while collaborating with a remote team Willingness and ability to travel regularly to local practice locations Healthcare, dental, or multi-site support experience strongly preferred Preferred (but Not Required) Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNA Experience supporting multi-location or healthcare environments What We Offer: Competitive salary Comprehensive health, dental, and vision insurance Options for health savings and flexible spending accounts 401(k) plan with company match Life & disability insurance Paid time off and holidays Professional development opportunities Friendly and supportive work environment Convenient office location with modern amenities Why Join EPP Opportunity to support healthcare teams making a real impact Hands-on, varied work across multiple environments Collaborative and supportive IT team Stability and growth within a national healthcare partnership