IT Team Lead (SaaS)

Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose ✅ Empower Australian businesses to trade confidently with their customers. Our Mission 🏆 We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team As we continue to scale, we are excited to introduce a newly created role to the CreditorWatch Family. We are on the lookout for an IT Team Lead to join our growing IT team. This role is both strategic and hands-on. You'll run projects end-to-end, uplift operational maturity, and provide day-to-day technical leadership without slowing delivery. This won't be your average management role. You'll combine a highly technical skillset with people leadership, working smarter not harder, showing initiative and thinking outside the box, and coming to the table with process improvement initiatives and new ways of work. You'll report directly to the Head of IT & InfoSec in this role . Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office . Some of your responsibilities include and are not limited to: Managing a team of IT Systems Engineers who do a mixture of end-user support, SaaS platform administration, identity and access management, and automation, while remaining hands-on yourself, and partnering with other teams on IT projects. Owning the day-to-day operations and strategy for IT, balancing security, compliance and employee experience. Managing workload, capacity and prioritisation across support and projects. Providing 1st, 2nd, and 3rd line technical support, maintaining strong technical oversight across identity, endpoints, networking and SaaS services. Leading IT projects, including AI initiatives and system improvements. Managing vendors, contracts and software licensing. Coaching and developing IT Systems Engineers by providing regular, practical feedback to help them reach their personal growth goals. Driving adoption of our systems internally, championing the benefits of what we roll out. Our ideal candidate Proven experience leading or mentoring a small technical team, with a hands-on leadership style. Strong technical background across SaaS platform administration (Microsoft 365, Jira, Confluence, Slack), Identity & Access Management (Okta, Microsoft Entra), and SSO technologies (OAuth, OIDC, SAML). Experience delivering technical projects end-to-end across various technologies and platforms. Experience with office networking, remote access (VPN/Zero Trust), and endpoint management across macOS and iOS. Comfortable with scripting, APIs and automating repetitive tasks, with a mindset of continuous improvement. Excellent communication and interpersonal skills, able to translate technical concepts for non-technical audiences and manage stakeholder expectations. Strong organisational skills with the ability to manage competing priorities across support and project work. A genuine interest in developing others and helping your team grow. More than just work 🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership. ☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you! 📲 Phone Credits - We pay you $50 per month to put towards your plans - how good. ❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work. 💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. 💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company. 🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected. 👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. Our Values ⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. 👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. 📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. 🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. Recruitment Process – We like to keep it simple! Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match! Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want! Functional Meeting – Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world. We are committed to you We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.