IT Systems & SaaS Manager

Launch Your Next Successful Chapter with Veta Virtual! 🚀 💸 Competitive Salary in USD | 🌍 100% Remote | 🔐 SaaS & Identity Management | ⚡ Automation-First Environment Veta Virtual is hiring an IT Systems & SaaS Manager for one of our high-growth clients in the Fintech and Cryptocurrency industry. This is a technical ownership role built for someone who thrives in a modern, cloud-first environment — managing SaaS platforms, securing identity and access systems, and building automations that make the entire organization run smarter. If you are a detail-oriented IT professional who loves solving complex system challenges and optimizing how teams work at scale, this role was made for you. 🔑 Your Role: As an IT Systems & SaaS Manager , you will own the deployment, administration, and continuous improvement of a fast-growing fintech company's workplace technology stack — including SaaS platforms, identity integrations, and automation workflows. You will work cross-functionally with Security, Cloud, and internal teams to ensure all systems are secure, scalable, and delivering a seamless experience for every employee. Your day-to-day will involve: Managing and optimizing the full suite of workplace SaaS applications — including Microsoft 365, Atlassian (Jira/Confluence), Azure, AWS, Zoom, and equivalent platforms — monitoring application health, license utilization, user access, and service configurations at all times. Owning onboarding and offboarding workflows by ensuring clean, accurate provisioning and deprovisioning of user access across all platforms — so every employee is set up correctly from day one and fully offboarded without gaps. Collaborating with the Cloud & Workplace lead to continuously improve the employee technology experience through reliable, secure, and well-maintained SaaS tooling. Supporting SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS applications — assisting with the enforcement of least privilege access, MFA, and user entitlements in close partnership with the Security team. Troubleshooting and resolving identity-related issues across federated and managed applications, including issues related to SAML, OAuth, and SCIM protocols. Developing and maintaining scripts and low-code workflows to automate common SaaS operations — including license reclaims, app access reviews, user group syncs, and other repeatable administrative tasks. Identifying opportunities for self-service, delegation, and administrative consistency across the tech stack — always looking for ways to reduce manual effort and improve operational reliability. Responding to escalations related to SaaS application functionality, access issues, and service disruptions — proactively monitoring system health and escalating outages or risk conditions with urgency. Documenting solutions, maintaining internal knowledge bases (Jira, Confluence, SharePoint), and contributing to a culture of transparency and technical clarity across the team. Participating in SaaS rollouts, platform integrations, tool rationalization efforts, and supporting workplace and Security teams during audits or vendor transitions including app offboarding and data migrations. ✅ What You'll Need: 2–4 years of hands-on experience in workplace technology, SaaS engineering, or enterprise IT administration — with a proven track record of managing complex, multi-platform environments. Deep working knowledge of Microsoft 365, Atlassian (Jira/Confluence), Zoom, Azure, or equivalent enterprise SaaS tools — you know these platforms inside and out. Solid understanding of identity protocols including SAML, SCIM, and OAuth, with real hands-on experience delivering SSO integrations in a production environment. Strong scripting or workflow automation skills — PowerShell, Python, or equivalent — with the ability to build reliable automations that reduce manual workload and improve consistency. Ability to work cross-functionally across technical and non-technical teams, communicate clearly, and deliver high-quality support in a fast-paced, high-growth environment. Strong documentation discipline — you leave every system, process, and integration better documented than you found it. A proactive, ownership-driven mindset — you identify gaps before they become problems and take initiative without waiting to be asked. Bonus: experience with Microsoft Entra or other IDaaS platforms. Bonus: familiarity with device management and SaaS governance principles. Bonus: knowledge of ITIL, SaaS lifecycle management, or license optimization best practices. Bonus: previous exposure to regulated industries such as fintech or cryptocurrency. To be considered for this role, you must be currently based in Latin America (LATAM) or Europe. 💼 What We Offer: 💸 Competitive salary in USD — paid consistently every month, no matter where you are. 📈 Performance-based incentives — your results are recognized and rewarded. 🌴 10 paid vacation days per year plus all U.S. federal holidays. 💻 100% remote — work from anywhere in LATAM or Europe with a professional home setup. 🚀 A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your technical decisions have real company-wide impact. 🤝 A collaborative, supportive culture through Veta Virtual and our client — where your growth, your voice, and your expertise are taken seriously from day one. Ready to Apply? If you are ready to take full ownership of a modern SaaS and IT systems environment, build automations that matter, and grow with a world-class fintech team — apply now and launch your next chapter with Veta Virtual. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process. It is your first opportunity to show us who you are and what you bring to the table. We can't wait to meet you!