IT Support Specialist - Tier 2

About Us Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities, and communities across British Columbia. We are a small team of fantastic people, providing the best IT Support possible to the best customers in the city (and beyond!). We work hard, we have fun, and we're growing - so we want to meet you! The Role This is primarily a remote position in Castlegar, BC (or closely surrounding areas). Although you w on't be in the office, you will b e required to provide onsite support to our customers across the Kootenay region on an as-needed basis. When you are not onsite , you will be remotely a ssisting our clients across BC. You'll be providing IT support for a variety of technical issues across our wide customer base - with a focus on Microsoft's application stack, and various line of business applications. This will include a mix of desktop, server, and networking support. We are a cloud-first shop, and you'll be working with a variety of cloud based and virtualization technologies. Previous experience with an MSP would be a strong asset, alongside experience using MSP tools such as RMM & PSA, AV & MDR, backup solutions, etc. Our team typically works Monday to Friday, with flexible start times . Overtime and travel may be required when visiting clients during the week . This position is also expected to be a member of our on-call rotation. Customer service is the number one priority. The successful candidate will be expected to answer incoming calls and place multiple calls to clients when responding to tickets throughout the day. Impeccable record keeping, attention to detail and documentation are the key s to succ ess . Requirements: A minimum of 3-5 years of IT s upport experience in an MSP (or similar support role) BCIT diploma or degree in Computing & Information Technology (TSP, NAT), or equivalent level of i ndustry c ertifications & w ork e xperience Exceptional d esktop s upport and t roubleshooting skills - Windows OS Exceptional c ustomer s ervice and c ommunication s kills ( w ritten and v erbal) Experience working with Microsoft 365 Admin Centres (Exchange, Security, Azure) Microsoft 365, Sophos and other vendor certifications are required to be completed in the first year after employment. Detailed certification requirements will be reviewed after employment. Sound experience using Active Directory, Azure AD Connect, and Group Policy Understanding of basic n etworking and r emote a ccess concepts (WAN/LAN, DHCP, DNS, VPN, etc ) Experience working with n etwork s witches, f irewalls , w ireless a ccess p oints and con figuring VLANs Windows Server troubleshooting experience Understanding of b ackup and d isaster r ecovery, and v irtualization technologies Clean driving record and valid Class 5 BC license Technical Skills - Nice to Have: Experience with hosted phone systems ( ie . RingCentral) Thorough firewall / network security knowledge Strong Virtualization experience Microsoft Certifications ( ie . MCSA, Microsoft 365 Administrator, Microsoft Azure Administrator, etc ) Networking Certifications ( ie . CCNA, CompTIA Network+, etc ) Why Work with Us? At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We're also a certified Living Wage BC employer - meaning every Sea to Sky employee and contractor is paid a salary that allows them to support a family. Some of the perks of working here include: An internal peer recognition program - award your colleagues for work well done and be rewarded in return! Vacation time + sick days Full medical and dental benefits, including 100% prescription drug coverage RRSP contribution matching Annual cost-of-living salary adjustment, pegged to inflation An iPhone for business & personal use Business/Casual dress code + optional branded shirts/jackets supplied Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks Your choice of cake on your birthday! Reimbursement for training and certification courses Paid employee referral bonuses And more!