IT Support Specialist

We are looking for a detail-oriented, technically-savvy IT Support Specialist to join our team. If you are a Windows power user who enjoys solving complex hardware and software puzzles—from BIOS configurations to Microsoft Entra ID management—we want to hear from you. As our go-to technical expert, you will ensure our team stays connected, secure, and productive by managing our Microsoft Cloud environment and maintaining our fleet of Windows devices. Key Responsibilities System Administration: Manage Windows 10/11 environments, user profiles, permissions, and device configurations. Cloud & Identity Management: Administer Microsoft 365 and Microsoft Entra ID (Azure AD) , including MFA setup and Azure-joined device management. Advanced Troubleshooting: Use the Windows toolkit ( PowerShell, DISM, SFC, Event Viewer ) to diagnose and resolve OS and startup issues. Network Support: Troubleshoot IP configurations, DNS, VPN connectivity, and basic router/firewall hurdles. Hardware & Peripherals: Perform diagnostics on desktops/laptops (SSD/NVMe, BIOS/UEFI) and manage printer connectivity (spooler issues, driver setups). Software Excellence: Support the full Microsoft 365 suite (Outlook, Excel, Word), Dropbox, OneDrive, and browser-based applications. Security First: Maintain endpoint protection, conduct malware sweeps, and promote phishing awareness/security best practices. Technical Requirements Operating Systems & Cloud Proficiency in Windows 10/11 administration. Familiarity with Microsoft Entra ID (Azure AD) and basic Azure environments. Awareness of Windows Server environments. Networking & Security Solid understanding of TCP/IP, DNS, and VPN protocols. Knowledge of antivirus/endpoint protection and secure document environments. Diagnostic Toolkit Experience using command-line tools: CHKDSK, SFC, DISM, and Task Manager. Ability to interpret Event Viewer logs and Reliability Monitor data. Qualifications & Experience Experience: 2+ years in a dedicated IT Support or Help Desk role. Communication: Ability to explain technical concepts to non-technical users clearly. Problem Solving: A methodical approach to system diagnostics and file recovery. Education: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications are a plus. Bonus Points For: Experience with RMM (Remote Monitoring & Management) tools. Knowledge of professional backup and disaster recovery solutions. Hands-on experience with custom PC builds or hardware upgrades.