IT Support Specialist

Traild: Who are we? Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey. This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run. Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions. If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career. Hear how Traild customers speak about us here. The Role: Want to be a part of our exciting growth journey? We are looking for a talented, passionate, and motivated individual to join our team as an IT Support Specialist in Mexico or Colombia supporting our global team. The ideal candidate will be responsible for managing and maintaining our company’s IT infrastructure, ensuring optimal performance, security, and availability of all IT systems and services. Key Responsibilities User Support: Provide technical support to employees, resolving hardware and software issues promptly via our helpdesk system. Procurement: Endpoint and software procurement for employees. Software/System Administration: Manage, Design, Implement and support software systems used by staff. Compliance: Ensure compliance with relevant regulations and standards, including data protection and privacy laws, ensure company is in compliance with SOC2 and ISO27001 standards. Network & Security: Implement and monitor security measures and network systems to protect data, systems, and networks from cyber threats. Backup and Recovery: Develop and maintain backup and recovery procedures to ensure data integrity and availability. Software Management : Install, update, and manage software applications and licenses. Documentation: Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. AI Proficiency: Utilize, manage, and stay up to date with AI tooling by implementing and helping employees securely deploy it in their processes Who You Are: 2+ years of experience in IT administration or a similar role. Excellent communication skills with a customer focused mindset Fluent in English Exposure and experience working with regional and/or global teams Experience working in a tech start-up/scale-up or SaaS environment Remote troubleshooting Proficiency in endpoint, network and system administration. Strong knowledge of cybersecurity principles and practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit. The Perks of Working at Traild Flexibility: we offer a range of remote, hybrid and flexible working options. Global team: we are growing across APAC, NA and EMEA and have team all across the world. We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it Our team genuinely loves working at Traild: our eNPS score is 78, where anything above 50 is considered world-class. Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.