Remote IT Support Specialist
Company: Blue Mountain Loans
Location: Remote (Work From Home)
Employment Type: Full-Time / Part-Time
At Blue Mountain Loans, we believe technology is the backbone of exceptional service. Our mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms.
Position Overview
The IT Support Specialist will be responsible for providing technical assistance to both internal teams and clients. Youll troubleshoot software and hardware issues, maintain secure network connections, and ensure that our technology supports the business goals effectively.
This position is remote, giving you the flexibility to work from home while still collaborating closely with our team online.
Key Responsibilities
Provide first-level technical support via chat, email, and remote access tools
Troubleshoot and resolve software, hardware, and connectivity issues promptly
Maintain and monitor system performance, updates, and backups
Set up new user accounts, credentials, and access permissions
Collaborate with vendors to resolve equipment or network issues
Document all support interactions and maintain accurate IT logs
Ensure data protection and compliance with company security policies
Qualifications
Proven experience in IT support, helpdesk, or technical troubleshooting
Proficiency in Windows, macOS, and common office software
Strong problem-solving and communication skills
Ability to multitask and manage time efficiently in a remote environment
Familiarity with remote access and ticketing systems is a plus
Compensation & Benefits Package
We offer a competitive and rewarding package designed to recognize your skills and support your success:
Pay Rate: $45$70 per hour (based on experience and availability)
Paid Training: $30 per hour during onboarding week
Sign-On Bonus: $2,000 upon successful completion of training
Workstation Setup: Company-funded home office equipment package
Flexible Schedule: Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)
Remote Work: 100% work-from-home position with full technical support
Health, Dental & Vision Coverage after 60 days of employment
Performance-Based Bonuses for reliability, response time, and problem resolution
401(k) Retirement Plan with employer contribution
Career Growth Opportunities within our expanding IT and operations teams
How to Apply
If youre passionate about technology, problem-solving, and remote teamwork, wed love to hear from you.