Join Everglade Works Where IT Support Meets Innovation!
Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At
Everglade Works
, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!
Position: Remote IT Support Specialist
Location: Remote (USA-based candidates only)
Pay: $40 - $55 per hour
Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)
What You'll Do:
Provide top-notch technical support
Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
Diagnose and resolve IT issues
Identify problems, implement solutions, and escalate complex issues when necessary.
Maintain system efficiency
Monitor and optimize system performance, ensuring seamless IT operations.
Set up and configure devices
Support end-users with workstation setups, software installations, and updates.
Security & Compliance
Ensure cybersecurity best practices and compliance with company policies.
Documentation & Reporting
Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
Collaborate with IT teams
Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions.
Stay ahead of technology trends
Participate in training sessions and stay up to date with the latest IT developments.
What We are Looking For:
Experience
At least 2+ years in IT support, technical support, or help desk roles.
Technical Expertise
Proficiency with Windows, macOS, Linux, cloud-based platforms, and enterprise IT systems.
Networking Knowledge
Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
Problem-Solving Skills
Ability to troubleshoot and resolve technical issues efficiently.
Customer Service Excellence
Strong communication skills and a customer-first mindset.
Certifications (Preferred but Not Required)
CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
U.S. Residency Requirement
This role is open to
U.S.-based candidates only
due to compliance and security regulations.
Why Join Everglade Works?
At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team:
Competitive Pay
Earn $40 - $55 per hour based on experience and expertise.
Flexible Work Schedule
Choose full-time or part-time options that fit your lifestyle.
Comprehensive Benefits
Health, dental, vision, and life insurance for full-time employees.
Generous PTO & Paid Holidays
Because work-life balance matters.
401(k) with Company Match
Secure your future with our retirement plan.
Professional Growth Opportunities
Training, certifications, and career advancement programs.
Cutting-Edge Technology
Work with the latest IT tools and innovative solutions.
Collaborative & Inclusive Culture
Be part of a team that values diversity, teamwork, and creativity.
Home Office Stipend
We support your remote work setup.
How to Apply:
Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!
Join us in shaping the future of IT support apply today!