IT Support Specialist

Job Title: IT Support Specialist Introduction: MasrPay is seeking a proactive and skilled IT Support Specialist to provide technical assistance and maintain IT systems across the organization. This role is essential for ensuring smooth and efficient IT operations, supporting all teams with their technical needs, and maintaining a secure, well-functioning IT infrastructure. Role Overview: The IT Support Specialist will be responsible for diagnosing and resolving technical issues, managing IT assets, and ensuring a secure and efficient IT environment. This role requires strong problem-solving skills, excellent customer service abilities, and a comprehensive understanding of IT infrastructure and security best practices. Responsibilities: Provide technical support to employees, troubleshooting hardware and software issues both remotely and on-site. Manage and maintain the IT infrastructure, including servers, network devices, and workstations. Install, configure, and update operating systems, applications, and security software. Monitor and maintain network security protocols, including antivirus, firewall, and access controls. Maintain accurate IT asset records and ensure that hardware and software licenses are up-to-date. Assist in setting up new user accounts, managing permissions, and ensuring secure access to company resources. Collaborate with the IT team to implement technology upgrades and improvements. Document and track support requests, ensuring timely and effective resolutions. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. 3+ years of experience in IT support or a related technical role. Proficiency in Windows, macOS, and Linux operating systems. Experience with network administration and security practices. Preferred Skills: Certifications like CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP). Knowledge of Active Directory, VPNs, and remote support tools. Familiarity with cybersecurity practices and tools, such as antivirus and firewall management. Strong communication and customer service skills.