IT Support Officer (Entry / Junior Level)

Role Description This is a part-time remote role for an IT Support Officer (Entry / Junior Level) at Verde Brasil Indústria Plástica. The IT Support Officer will provide first-line technical support to internal users via chat, email, and video or phone calls, resolving routine hardware and software issues. Daily tasks include troubleshooting desktop computer and printer problems, assisting with user account setup, installing and updating basic applications, and supporting connectivity issues. The role also involves documenting incidents and resolutions, escalating more complex issues to senior team members, and following established IT procedures and security guidelines. The IT Support Officer will collaborate closely with colleagues and stakeholders to ensure minimal downtime and a positive support experience.
Qualifications

• Strong foundational skills in Technical Support and Information Technology, with an interest in developing a career in IT.
• Ability to diagnose and resolve common issues through Troubleshooting, including basic hardware and software errors.
• Hands-on experience or coursework related to Desktop Computers, including operating systems installation, configuration, and maintenance.
• Basic Printer Support skills, such as installing drivers, resolving connectivity problems, and handling common printing errors.
• Effective written and verbal communication skills, with a customer-focused and patient approach.
• Ability to work independently in a remote environment, manage time effectively, and follow documented procedures.
• Relevant education or training in IT, Computer Science, or a related field; certifications such as CompTIA A+ or similar are an advantage.
• Familiarity with ticketing systems and remote support tools is a plus.