IT Support Level 3 – SQL / Technical Support (French & English)

Location: Fully Remote (within Portugal) Administrative Base: Porto – Douro area On-site Requirement: 1 day on-site per quarter Work Model: Remote (Portugal-based) About the Role We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL , and the ability to support users in French and English . Main Responsibilities Provide advanced technical support and troubleshooting to users Assist customers via phone, chat, and email in French and English Diagnose software, system, or configuration issues and propose effective solutions Work closely with internal technical teams to ensure timely resolution of issues Document incidents, solutions, and technical procedures Maintain a high level of professionalism, accuracy, and customer focus Requirements Fluency in French and English (minimum B2 level) Proven experience in technical support / IT support (Level 3 preferred) Knowledge of SQL and technical troubleshooting Strong analytical and problem-solving skills Ability to work independently in a remote environment Availability to attend on-site meetings once per quarter Compensation & Benefits Meal allowance (monthly card, according to local policy) Health insurance provided from day one Fully paid initial and continuous training Career development and internal mobility opportunities Access to well-being, language, and professional development programs Employee recognition initiatives How to Apply Interested candidates should apply or send their CV to [email protected]