IT Support Engineer III - Austin Remote

Description Position Overview The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. Key Responsibilities & Daily Tasks Handle advanced escalations from lower-level engineers Diagnose and resolve complex server, networking, and infrastructure issues Support healthcare and dental software applications and imaging systems Lead and execute infrastructure, cloud, and security projects Act as a senior technical advisor to clients Maintain detailed technical documentation and system diagrams Requirements Required Skills & Qualifications 5 or more years of IT support experience Advanced expertise in Windows Server, Microsoft 365, and networking Strong project execution and communication skills Preferred Qualifications Healthcare or dental IT experience Advanced PowerShell or scripting knowledge macOS and iOS support experience Benefits & Perks Paid Time Off program in accordance with company policy Company-observed paid holidays Health insurance options available to eligible employees CrewHu employee recognition and rewards program $50 monthly cell phone stipend Company-provided equipment and tools Ongoing training and professional development opportunities