IT Support Engineer

IT Support Engineer For Women, For Health 📍 Warsaw, Poland – Hybrid (3 days per week in-office – Poleczki Park) At Theramex we are driven by a clear purpose by improving the lives of women around the world through innovative and accessible healthcare. As one of the fastest growing global specialists in Women’s Health, we combine the agility of a scale up with the impact and ambition of a private equity backed organisation. Here, your work translates into real world outcomes - shaping portfolios, influencing strategic direction, and driving meaningful change for patients. You’ll join a collaborative, high performing team that values expertise, encourages fresh thinking, and empowers people to lead with ownership. If you are motivated by purpose, growth, and the opportunity to make a lasting difference, Theramex offers a place where your contribution truly matters. About you 👤 Degree in IT, Computer Science, or related field Relevant certifications (e.g. ITIL v4, Microsoft, Apple) are advantageous Fluent in English and Polish, with strong communication skills and the ability to explain technical issues to non-technical users Proven analytical problem-solver with experience managing incidents in a structured, SLA-driven environment Hands-on experience supporting Windows environments and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Strong knowledge of Microsoft Entra ID (Azure AD), endpoint management (Intune/MDM), and user access management Confident supporting hybrid and remote users, including mobile devices (iOS/iPadOS) Experience using ITSM tools to manage and resolve incidents and service requests Solid understanding of networking fundamentals (LAN/WAN, TCP/IP, VPN) and enterprise IT environments Ability to prioritise workload independently and collaborate effectively within a global IT team Experience working with third-party vendors and supporting multi-region user bases is advantageous Understanding of security, compliance, and data protection principles About the role 🧭 Based in our Warsaw office, this role supports a global user base by delivering high-quality second-line IT support within a cloud-first environment. You will play a key role in ensuring the timely resolution of incidents and service requests, while contributing to the security, stability, and continuous improvement of end-user technology services. Key Duties and Responsibilities 📌 Take ownership of delivering high-quality second-line IT support, ensuring incidents and service requests are resolved efficiently and in line with agreed service level agreements (SLAs). Act as the end-to-end owner of technical issues, proactively coordinating with internal teams and third-party vendors to drive timely and successful resolution. Provide consistent support and management of end-user devices, identities, and access within a cloud-first environment, maintaining excellent customer service and clear, professional communication always. Support the stability, security, and compliance of the IT environment by adhering to established standards, policies, and best practices. Drive continuous service improvement through effective documentation, root cause analysis, and process optimisation. Collaborate closely with the global IT Operations function to meet business needs and contribute to the successful delivery of IT initiatives and projects. What does our team say about life at Theramex? 💬 “Having now been with Theramex for a few months, I’m really enjoying my time here. Right from the outset, the onboarding experience, induction, and orientation have been brilliant, and I already feel like I am making the most of opportunities to add value to the business in meaningful ways. Theramex has a friendly and supportive vibe and is a place where I feel supported and valued.” Umut Tarakcilar, Senior Treasury Analyst Why Join Us? 🌟 A fast-paced environment with broad exposure, giving you opportunities to develop professionally - even outside your core area of expertise A culture that supports learning, celebrates success, and recognizes performance Opportunities for driven and talented professionals to contribute to our exciting journey Benefits & Perks 💎 Competitive reward package, including: 26 days holiday (or 20 working days if the total employment period is shorter than 10 years – ‘employment period’ covers higher education) 🌴 Healthcare cover for self, partner and family (in addition, contribution towards cost of spectacles, should they be required for work) 🏥 Pension contribution (auto-enrolled, option to opt out): 1.5% company + 2-4% employee (calculated on the employee’s remuneration) 💷 Hybrid Working 🏡 Social Fund Benefits (holiday allowance "wakacje pod gruszą", Christmas allowance for the employee and their children, & MyBenefit Kafeteria) 🤝 MultiSport: Access to 4,700+ sports facilities and choice of 38 sports & leisure activities🏋️ MultiLife: Personal development, health, mental wellbeing, and mindfulness 🧘 Engaging employee experience to come together as a community: in-office events, shared learning and much more! 🎉 Apply Now! 🎯 Ready to make a meaningful impact in Women’s Health? We’d love to hear from you. Apply today and shape the future with Theramex. Department Information Technology Locations Warsaw, Poland Status Hybrid About Theramex We are Theramex, a global specialty pharmaceutical company solely committed to supporting the health needs of women through every stage of life. We work closely with our partners, healthcare professionals, and patients to help women find the solution that may be right for them at the time they most need it . Founded in 2018 Co-workers 500+