IT Support Engineer

IT Support Engineer (Remote / Work From Home) — Cape Town Salary: R30,000 – R50,000 per month (depending on experience) Experience Required: 3–6 years Working Hours: UK working hours Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent) Location: Remote (Cape Town-based) Role Overview Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base . Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability. Key Responsibilities Provide remote IT support to clients across a global environment Resolve day-to-day technical issues and handle escalations when required Set up and configure IT services and solutions Monitor network and service performance, ensuring uptime and stability Manage customer environments using centralised management tools Support connectivity, telecoms, and WiFi troubleshooting/configuration Deliver a consistently high level of customer service and engagement Provide clear updates, technical recommendations, and progress reporting Maintain accurate ticket notes, time entries, and documentation Support internal systems and assist with wider technical tasks as needed. Essential Technical Skills Strong experience with Windows environments , including: Windows 10/11 support Active Directory & Group Policy Microsoft Teams Microsoft 365 configuration, administration, and migration experience Desktop support across Windows and MacOS Experience deploying critical/security updates during scheduled maintenance windows using centralised automated tools Experience managing centralised anti-malware platforms Strong networking fundamentals, including wireless networking. Desirable / Advantageous Skills Firewall and WAN security exposure Cloud support exposure (Azure / AWS) Web security filtering tools Email security/content filtering tools (e.g., Mimecast) Experience with RMM tools Industry certifications such as Microsoft / Cisco CCNA (or similar) Required Soft Skills & Attributes Strong troubleshooting and fault-finding ability Excellent spoken and written English (must be grammatically strong) Professional customer communication (email + phone) Ability to explain technical issues to non-technical stakeholders close attention to detail and pride in work quality Continuous improvement mindset and willingness to learn Proactive, can-do approach and strong ownership mentality Qualifications Essential: Microsoft certification (any MCSA equivalent / Microsoft qualification) Excellent written and spoken English Desirable: IT Diploma or Degree CCNA / CCNP / Network+ / AWS Certification