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🗂 We’re Hiring: IT Support Civil Servant - Australia Only (Remote, Entry-Level) 🕒 Employment Type: Full-Time 💼 Level: Entry-Level 📍 Location: Remote (Australia Only) We are looking for a dedicated and service-oriented IT Support Civil Servant to join our team. In this role, you will provide technical support and assistance to users, helping ensure the smooth operation of IT systems and services. You will work with colleagues across various departments to resolve technical issues, maintain system functionality, and support digital operations. This is an excellent opportunity for individuals seeking to begin their career in information technology while contributing to a professional and mission-driven environment. 🎯 Key Responsibilities Provide first-line technical support for hardware, software, and system-related issues. Respond to user inquiries and troubleshoot IT problems through remote support channels. Assist with user account setup, password resets, and access management. Monitor and maintain IT systems to ensure reliability and performance. Escalate complex technical issues to senior support teams when required. Document incidents, resolutions, and support procedures accurately. Assist with software installations, updates, and system configurations. Support ongoing IT projects and technology improvement initiatives. Promote IT security best practices and assist with compliance requirements. ✅ Requirements Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Basic understanding of computer hardware, operating systems, and networking concepts. Familiarity with Microsoft Windows, Microsoft 365, and common business applications. Strong troubleshooting and problem-solving abilities. Excellent communication and customer service skills. Strong organizational skills and attention to detail. Ability to work independently and collaboratively in a remote environment. A willingness to learn new technologies and support tools. Previous internship, volunteer experience, or entry-level IT support experience is advantageous but not required. 🌟 What We Offer Fully remote work arrangement within Australia. Comprehensive onboarding, training, and mentorship programs. Opportunities for professional development and career advancement. Exposure to a wide range of IT systems, tools, and technologies. Supportive and collaborative team environment. Competitive salary and benefits package. Ongoing learning opportunities and technical skill development. Meaningful work that contributes to efficient digital service delivery.