IT Support Analyst I

IT Support Analyst I About the Role: The IT Support Analyst I provides first‑level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations. What You’ll Do: Manage ticketing queue and projects. Configure equipment for New Hires & Replacement equipment. Coordinate and execute IT asset lifecycle activities from requisition through disposal. Assist with implementing IT efficiencies and self-service. Perform IT Audits/governance as needed. Perform imaging, encryption, data recovery, and backups. Maintain a clean and organized workspace. Assist with management of hardware and software. Reviews, updates, and maintains tickets until they are closed. Works closely with the IT Support Analyst II’s and ServiceDesk Manager. Communicate effectively with management and internal teams. Perform other related duties as assigned. What We’re Looking For: Skills: Windows 11 and MS OS knowledge and working knowledge of MS Office applications Bitlocker ManageEngine imaging, ADManager, AssetExplorer Ticketing systems (JitBit) Active Directory O365 MS Teams Amazon Connect Physical Requirements: Ability to work in a fast-paced, occasionally noisy environment. Must be able to walk/ sit for at least 8 hours or more (Majority of shift is spent sitting). Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more. Requires all forms of dexterity and mobility throughout the shift. Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl. Must be able to manage a team effectively. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus. Must be able to travel to do equipment setups at local branches if requested. Bonus Points For: CompTIA A+ CompTIA ITF+ CompTIA Network+ CompTIA Security+ Microsoft 365 Certifications – Fundamentals MS-900 Role type Information Technology Support Role IT Support Specialist Locations Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Remote status Hybrid Work Schedule 01:00am - 10:00am Manila Shifting Schedule? false Shifts with Daylight Savings? true About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.