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Role Description This is a part-time remote role for an entry-level IT Support Analyst. The IT Support Analyst will provide technical support and assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain desktop computers. Additional responsibilities may include managing help desk support tasks, responding to user inquiries, and escalating more complex issues to senior support when necessary. Qualifications Proficiency in Technical Support and Help Desk Support Skills in Troubleshooting and resolving technical issues Knowledge of Desktop Computers and related hardware Understanding of Information Technology systems and fundamentals Strong communication skills, including clear instructions for non-technical users Ability to work independently in a remote environment High level of organizational and time management skills Relevant certifications (e.g., CompTIA A+ or similar) are an advantage