IT Support Administrator - 0.5 FTE

IT Support Administrator - 0.5 FTE Apply now! We usually respond within a week About the Role We are seeking a highly motivated and experienced IT Support Administrator to join the FrankieOne team. In this critical part-time role, you will be responsible for managing and maintaining our enterprise service infrastructure across a fully cloud-based SaaS environment. The role spans identity and access management, endpoint management, IT automation, platform engineering, and security operations. This position will be a 0.5 FTE, spread across 5 days with a minimum of 2 days in the office. You will work cross-functionally with People & Culture, Security, DevSecOps, and all other departments to ensure systems are secure, compliant, and operationally efficient. You will play a key role in supporting our rapid growth and scaling our IT systems to meet the evolving needs of the business. Key Responsibilities Day-to-Day IT Operations Triage and resolve IT support requests (access issues, application troubleshooting, account management) Manage and automate the service desk to ensure a seamless and efficient experience for all staff Identity, Access & SSO Management Administer and configure our primary identity provider, including SAML/SSO integrations with third-party services Administer Internal Applications Zero Trust policies and access controls Manage user provisioning, deprovisioning, and access lifecycle across the SaaS stack Help the security team conduct user access audits across enterprise applications to ensure compliance with ISO 27001 and SOC2 Configure and maintain RBAC across FrankieOne’s fleet of SaaS apps and Cloud Infrastructure accounts Endpoint & Device Management Manage endpoint devices via MDM and Apple Business Manager Deploy and manage EDR and Compliance tool across the device fleet Troubleshoot OS issues across Windows, Linux, and macOS Manage software asset lifecycle including licensing, contract management, and patching/updates Staff Onboarding & Offboarding Build and maintain automated onboarding/offboarding workflows in collaboration with People & Culture Provision and deprovision user accounts as part of onboarding/offboarding workflows Manage and automate the hardware and software provisioning process for new hires, ensuring timely delivery and optimal performance Enterprise Application Administration Administer and configure cloud-based enterprise services Manage integration, configuration, and ongoing maintenance across the SaaS stack Evaluate, procure, and onboard new enterprise tooling as business needs evolve Manage vendor relationships and software contracts Maintain internal IT automation tooling (bots, support agent) Asset Lifecycle Management Oversee the entire lifecycle of hardware and software assets, including procurement, deployment, maintenance, and disposal Optimise costs and minimise risks across the asset portfolio Security & Compliance Ensure compliance with relevant security standards (ISO 27001, SOC2, GDPR) through robust security measures Implement and maintain access control, data protection, and incident response procedures Work with the Security team to ensure enterprise services are correctly configured, and access controls are in place Infrastructure Management Manage and maintain a stable and secure IT infrastructure, including servers, networks, and cloud services Automation & Integration Drive automation across all aspects of IT operations, leveraging scripting, APIs, and automation tools to improve efficiency and reduce manual effort Cross-Functional Collaboration & Communication Work with People & Culture on onboarding/offboarding process design and execution Advise Cloud & Operations and Engineering teams on enterprise integrations Write and maintain technical specifications, architecture documents, and build plans Effectively communicate with stakeholders across the organisation, including executives, engineers, and other departments Drive continuous improvement across the enterprise technology stack Required Experience 3+ years of experience managing and automating service desk and staff onboarding processes 3+ years of experience managing and automating hardware and software provisioning 3+ years of experience managing hardware and software asset lifecycle management, including licensing, contract management, and patching/updates 3+ years of experience managing endpoint devices via MDM 3+ years of experience remotely troubleshooting OS issues across Windows, Linux, and macOS 3+ years of experience managing IDP and SSO configuration and user provisioning, particularly with Google Workspace Experience working with multiple stakeholders across the organisation (Executives, People & Culture, Security, Engineering, Operations, Finance, Sales, etc.) Experience working in an ISO 27001, SOC2, and GDPR compliant organisation Experience using modern tools such as Google Workspace, Confluence, Jira, and Slack Excellent written and verbal communication skills Experience working collaboratively within a global team environment Desirable Experience ITSM/ITIL certifications Strong scripting and automation skills Experience working in a fast-growing fintech startup Experience in system administration of a wide range of cloud-based services Experience with Cloudflare Zero Trust, CrowdStrike Falcon, Drata, and Trelica Experience in integration via REST, GraphQL API, or RPA for IT automation Exposure to AI, automation, and No/Low Code tools to build and accelerate delivery Department Engineering Locations Melbourne Remote status Hybrid About FrankieOne At FrankieOne our goal is to help scale fintechs and financial institutions alike by providing seamless access to the global ecosystem of identity and fraud solutions. Our customisable orchestration platform, coupled with access to all global tools in one place, delivers unparalleled customer experiences. In order to do that, over the last four years we have created a unique culture focused on high performance, accountability, being frank - essentially where Frankies can thrive and our customers can feel confident that they are compliant. Founded in 2017 Co-workers 110