As a IT Service Specialist acts as an internal function the developing, running, and maintaining of the IT systems and platforms Nokia is running on. Develops and maintains applications to meet the business needs of the organisation. Covers the performance and monitoring of day-to-day database and system activities as well as the provision of remote support to users regarding hardware and software problems.
ICT Management & Operations (ICT) comprises the management of ICT systems and the support of services in response to business needs. Covers the entire lifecycle of an IT service and / or IT business service (several IT services) including operational performance. Contains provision of high quality and accurate implementation plans that optimise the effort used in implementing an ICT system release, fulfilling the functional and non-functional requirements in the solution concept. Ensures that ICT systems / software release will perform as intended, will be easy and cost-efficient to operate, modify or maintain, and that the selected testing approaches are optimal for Nokia's purposes. Contains provision of end-user support and ensures user efficiency by resolving problems and inquiries. Possibly provides application support according to the delivery process in business infrastructure / solution.
In own working area ensures the overall business continuity, quality assurance and performance of the IT service(s) as well as evaluation and translation of business needs.
In own working area has ownership over the lifecycle, implementation of changes and architectural compliance with enterprise architecture.
Drives continuous improvement activities and with good service quality, and ensures agreed deliverables will be achieved on time and within budget.
Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
Contributes to strategic decisions within professional area.
Proactively identifies and manages the dependencies between service roadmaps and planned changes, in close collaboration with IT stakeholders.
Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
Monitors IT delivery performance, end-to-end, through agreed KPIs. Analyses and reports deviations and proactively proposes corrective actions. Takes care of business escalation for incidents impacting business performance.
Acts as a senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
Must - Have:
Bachelor's degree in IT engineering or equivalent with 5 - 7 years of experience in IT Service Management
Strong communication skills, and your English is fluent
Team Player
Nice-to-Have:
TIL certification
Technical understanding of IT Platforms and IT Tool landscape of an ERP Eco-system
Ability to work with people across different regions
Project demand management skills
Strong stakeholder management skills