IT Service Management Specialist

From humble beginnings in 2011, Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Enacting our vision to be inspired people creating a premier global gold company, we are indeed a bold team with a bright future. Our operational diversity offers our employees access to many experiences and career opportunities within the one company. So, whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright future with us. About the role The IT Service Management Specialist has a responsibility to uplift service management capability and help promote consistency across a range of I.T services. What does this look like? You will support core ITIL process, improve service visibility, whilst at the same time work closely with a host of internal teams to ensure services are stable, whilst promoting continuous improvement. Your work will involve: Improve core ITSM processes (incident, request, change) across the business Help drive consistency and governance across service delivery Work closely with service owners, project teams, and vendors to ensure alignment Build and maintain service reporting dashboards and insights (typically within ServiceNow) Track vendor performance against SLAs Identify opportunities for automation and process improvement Support change activity to ensure minimal disruption to business operations Help uplift overall ITSM maturity across the environment About you You understand how ITSM works and the mechanics of what good looks like. You are hands on, service centric, with an appetite for ownership of core processes whilst applying an improvement lens. You are analytical, collaborative, and process‑minded, you’re always looking for ways to improve process integrity, and identify inefficiencies ensuring you well‑placed to deliver impact from day one. At our Group Office Working in our Group Office, you have a front row seat to our vision and are a part of the bold, inspired teams who are engineering its success. We’re an agile, entrepreneurial company and we value smart people and creative thinking. When you work with us, you can progress and evolve from where you started. Our people work with teams located across Australia and Canada which makes for interesting work and countless ways to learn and grow. Your Benefits At Evolution, we support, develop and reward everyone who chooses to be a part of our bright future. Your benefits include relocation support assistance, novated car leasing, life insurance and income protection, short term incentives, referral bonuses, recognition program, study assistance, discounted health insurance and wellness days. You will be based in our Sydney office and benefitting from our WFH policy. We understand that flexible work means something different to everyone and encourage you to have a conversation about the flexible work options available. At Evolution, as our name suggests, change and transformation is in our DNA. We want the Evolution experience to be your career highlight. We are an equal opportunity employer committed to creating a more inclusive and diverse workforce that represents the communities in which we operate. We provide a recruitment process that is fair, equitable and accessible for all and candidates from all backgrounds are encouraged to apply. We are focused on keeping our people safe and healthy and creating sustainable value in an environmentally and socially responsible way. Join our bold team to start your next exciting chapter. To find out more about us and our Group Office, click here.