IT Product Analyst (Contract)

Head office- Asoke 1 Year and Extendable Contract Budget - 120 K THB/Month Hybrid Working - 1 Day / Week work from office Work with business partners to write and groom user stories and build a product backlog Dive deep into solutions and requirements proposed by the business and provide alternative solutions for the business to consider Assist the Product Owner with running sprints and ensuring regular delivery of working software Be the point of contact for overseas software developers (TH and VN) who have clarifying questions about requirements Work with the development team Scrum Master to identify and remove impediments that come up during the sprint process Find way to optimize our way of working by offering solutions for continuous improvement . DUTIES & RESPONSIBILITIES: 1. Analysis and Solution Definition - Become a subject matter expert in select IT Products the IT department offers to the business and to consumers - Understand and provide input to develop the roadmap of the IT Products - Prepare and groom user stories and acceptance criteria for development teams based on discussion and negotiation with the business and Product Owner 2. Quality Assurance and Testing - Work with developers to ensure their solution design can satisfy user stories and acceptance criteria - Ensure acceptance criteria and any other test conditions are met before concluding a story is complete - Document and execute clear testing plans - Work with development team to ensure automated testing is baked into solutions - Identify and document system deficiencies and recommended solutions 3. Project Support & Change Management - Follow-up with and push relevant parties to ensure that work is completed on agreed-upon schedule - Track deliverables and raise concerns when timelines are at risk, while offering solutions to resolve the problem - Ensure proper communication is conducted when system changes are made by keeping relevant stakeholders informed 4. Other Duties as assigned QUALIFICATIONS: Bachelors degree in Computer Science, Information Technology, Management Information Systems, or related fields 2+ years of experience working as a Business Analyst, Product Analyst, or Application Support Understands database relationships and has basic knowledge in writing SQL queries Strong business analysis skills Ability to hands-on manage and triage multiple parallel priorities Ability to effectively and proactively interact and communicate with senior management, internal departments, clients, and vendors Fast learner with good negotiation, analytical, and decision-making skills Strong verbal and written (Thai and English) communication skills General insurance industry background and knowledge is preferable but not required