IT Operations Technician

About Altais: At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system. About the Role Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. The IT Operations Technician provides user provisioning and access administration support alongside frontline and escalated IT technical support for internal users. This role is a blend of user provisioning and access administration (approximately 30%) and IT Operations Technical Support (approximately 70%) . The ideal candidate is a technically curious problem-solver with a strong customer-service mindset, experience supporting Windows-based environments, and exposure to identity and access platforms such as Okta , Epic , and Athena . This role includes manual provisioning of accounts for multiple health plans , requiring accuracy, attention to detail, and familiarity with healthcare access workflows. This position is not a lead role , but works closely with IT Operations, Security, and application teams to ensure timely support, appropriate access , and a positive end-user experience. The successful candidate will demonstrate an interest in automation , with some experience using PowerShell or a strong desire to learn and automate repetitive tasks. This position is a hybrid opportunity in the Bay Area. You will focus on: Provisioning, Access & Health Plan Support (≈30%) Provision, modify , and deprovision user accounts and access for enterprise applications and platforms. Support identity and access workflows using Okta , Microsoft 365 , and other access management tools. Provision access for clinical and operational systems including Epic and Athena , as applicable. Perform manual provisioning of accounts across multiple health plans , ensuring correct role alignment, plan assignment, and compliance with established procedures. Process and validate access requests for different health plans, systems, and applications according to documented security and compliance requirements. Ensure accuracy and completeness of manual provisioning activities where automation is not available. Maintain detailed documentation and tracking for health plan access requests and account changes. Partner with Security, Compliance, and application teams to ensure appropriate access controls and audit readiness. Assist in refining and improving manual provisioning workflows over time. IT Operations & Technical Support (≈70%) Provide advanced desktop and end-user support for Windows laptops/desktops, peripherals, and mobile devices. Triage, respond to, and resolve requests submitted through the IT helpdesk, walk-ups, and internal support channels. Troubleshoot hardware, operating system, application, VPN, MFA, and connectivity issues for local and remote users. Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Azure AD. Perform new hire onboarding support, workstation setups, desk moves, and equipment refreshes. Communicate clearly and professionally with end users regarding issue status and resolution. Document troubleshooting steps, procedures, and standard operating practices. Escalate incidents appropriately while maintaining ownership and follow-through. Provide end-user training and support as needed. Automation & Continuous Improvement Use PowerShell to assist with basic automation, reporting, or administrative tasks. Identify repetitive, manual processes and suggest automation or workflow improvements. Demonstrate curiosity, initiative, and a desire to learn scripting and automation best practices. Participate in process improvement efforts related to IT operations, provisioning, and access management. Advanced scripting expertise is not required ; however, a mindset oriented toward automation and continuous learning is essential. The Skills, Experience & Education You Bring High school diploma or GED; equivalent experience accepted. 3–5 years of experience in IT support, desktop support, or IT operations. Hands-on experience supporting Windows-based environments and end users. Experience with user provisioning, access management, or account administration. Strong troubleshooting, documentation, and customer service skills. Ability to work independently while managing multiple priorities. Preferred: Experience provisioning accounts for multiple health plans in a healthcare environment. Exposure to Okta , Epic , Athena , or similar healthcare applications. Experience with manual provisioning processes that require strict adherence to policies. Working knowledge of PowerShell or scripting for administrative tasks. Experience supporting Microsoft 365 and Azure AD. Healthcare IT experience strongly preferred. Relevant IT certifications (Microsoft or similar) a plus. The Base Salary for this position is $74,700 - $90,000/year In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Excellent medical, vision, and dental coverage 401k savings plan with a company match Flexible time off and 9 Paid Holidays You Share Our Mission & Values: Compassion We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity. Community We foster a culture of collaboration --with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being. Leadership We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise , we empower others to lead, drive change, and shape the future of care. Excellence We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement. Agility We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront. Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience. Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us. External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.