IT Operations

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?

We are looking for a versatile IT Operations professional who can manage day-to-day IT activities and support a dynamic internal environment. This role is ideal for someone who is comfortable handling a mix of technical and administrative responsibilities and enjoys working across different areas of IT.

What are you expected to do?

• Provide general IT support, including troubleshooting hardware, software, and user issues
• Manage and administer Microsoft 365 services (users, permissions, security)
• Handle invoice management and application governance, including cost tracking and vendor coordination
• Support onboarding and offboarding of tools, systems, and user access
• Oversee WordPress hosting environments (SiteGround and HostGator), including maintenance and troubleshooting
• Administer Okta for identity and access management (user provisioning, deprovisioning, access control)
• Support ad hoc IT tasks and operational projects as needed
  
  
  

You'll be a great fit if:

• You have at least 5 years experience in general IT Global operations or support
• You are knowledgeable in Microsoft 365 administration
• You have hands-on experience with identity and access management tools such as Okta
• You are familiar with WordPress hosting platforms like SiteGround and HostGator
• You have strong organizational skills and can manage invoices, vendors, and IT assets
• You are proactive, adaptable, and comfortable handling a wide range of IT tasks
• You have strong problem-solving skills and a user-focused mindset
  
  
  

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk—it's how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we've got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.
  
  
  

Please note: This role is remote; however, we require candidates to be based locally in Vietnam. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Vietnam labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.
  
  
  

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What to Expect in the Process?

• You'll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we'll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. We'll keep you updated every step of the way, and you're always welcome to reach out for updates anytime.
• If all goes well, we'll complete reference checks and requirements quickly—so we can get that job offer to you without delay.
  
  
  

We would be grateful if you have these already:

• Health Check Up
• Identification Card/Passport
• Social Insurance Number
• Personal Income Tax Number
• Character references with contact info
  
  
  

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.