Job Description
This is a remote position.
Our client is looking for a motivated and personable Full-Time IT Helpdesk Technician to join their team. The company is a distinguished IT services provider that has experienced significant growth and industry recognition over the past several years. This is a 100% remote position, offering an excellent opportunity for a customer-focused individual to develop their technical skills in a dynamic and supportive environment.
Responsibilities
Provide Level 1 and 2 technical support to clients via phone, email, and chat.
Diagnose and resolve a wide range of hardware and software issues promptly and effectively.
Document all client interactions, steps taken, and resolutions in their ticketing system.
Escalate complex technical problems to senior team members or engineers as needed.
Assist with user account management and access control.
Contribute to the creation and maintenance of knowledge base articles.
Requirements
Must be located in Latin America (LATAM).
Proven experience in a similar IT helpdesk or technical support role.
A natural inclination for helping people and a strong customer-service orientation.
Excellent verbal and written communication skills.
Qualifications
Demonstrable troubleshooting skills across various technology platforms.
Familiarity with core business and productivity software suites.
Ability to work independently in a fully remote setting while collaborating effectively with a distributed team.
A growth mindset, with an eagerness to learn new technologies and processes.
Benefits
This is a full-time, 100% remote position.
The opportunity to work with a wide array of modern technologies.
A supportive environment that fosters professional growth and skill development.
Become part of a collaborative and kind team culture.