IT Helpdesk Support Specialist

Overview We are seeking our new IT Helpdesk Support Specialist to join the 74Software team in Bulgaria! The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware, and maintaining our IT stock. They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems, and act as an IT representative for the local offices and internal clients. Location: Sofia, Bulgaria Work model: Hybrid Responsibilities Provide first-level support for incoming technical problems and service requests via tickets, email, chat, and in-person requests from employees in a timely and professional manner. Accurately document, track, and maintain all issues and resolutions using the ticketing system. Assist in the setup, installation, and configuration of computer hardware, software, and peripherals. Engage with local suppliers to effectively support corporate procurement processes related to IT equipment and services. Troubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems – remote and in-person Assist with setup and configuration of new employees’ accounts, workstations, and accessories. Provide training and support to employees on the use of IT systems and applications. Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by the Network and/or System team. Maintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously. Develop and maintain technical knowledge and expertise in relevant IT areas. Create and maintain documentation of technical procedures, processes, and end-user guides. Maintain the IT stock up to date and perform stock count actions at least once per year. Participate in IT projects and take initiative when required. Perform other related duties as assigned. Qualifications Associate or bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience. 3 to 5 years’ experience in a helpdesk or technical support role, in a multi-site, international corporation. Strong knowledge of computer systems, software, and hardware – Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on-premises. Nice to have – Linux OS basic knowledge, Firewall rules creation and update, and configure Site-to-Site VPN. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in English Experience with ticketing systems and documentation practices. Certifications such as ITIL or similar are a plus. Work Environment: Dynamic environment, interacting with internal clients based in Central Europe, and occasionally in different locations worldwide. Work in hybrid mode is possible, but on-site presence is required at least 3 days per week, depending on the site structure. This job description is not intended to be all-inclusive and may be subject to change as business needs evolve. 74Software , affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive. For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe. Why 74Software? We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. #LI-ST1 #LI-Hybrid