IT Business Analyst

Job Description: Position Title: IT Business Analyst Business Unit: Terex Utilities Location: Watertown, SD or Chattanooga, TN (or Remote) Hours : 45-50 hours per week Travel: Up to 25% Work Eligibility: Must be eligible to work in U.S.A. Reports to: Matt Bell – Senior Manager, Business Solutions Overview: Terex is seeking a proactive and detail-oriented IT Business Analyst to support our Services business as part of the Segment IT team. This role is critical in ensuring our field service operations are empowered with efficient, data-driven, and user-focused enterprise solutions. As an IT Business Analyst, you will serve as a bridge between the business and IT, working closely with stakeholders in the field service, service operations, and support teams. Your primary responsibility will be supporting and optimizing processes across ERP, Oracle CX Field Service Cloud, and AI & business intelligence platforms. You’ll play a key role in identifying business needs, analyzing requirements, and delivering impactful solutions that drive operational excellence in our services organization. What you'll do Business Process Analysis & Support Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities Translate business requirements into functional specifications and coordinate with technical teams for solution delivery Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues. Manage and optimize Oracle CX Field Service Cloud, and Oracle CX Service Cloud business processes and interaction with Salesforce, and ERP (Oracle EBS / Oracle Fusion) Provide frontline support and training for end users in the Services function Drive adoption of new tools and digital capabilities in the field and back office Data Analysis & Reporting Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies Ensure data quality and alignment across systems (ERP, CX Service, and Oracle Field Service, and internal data lakes/platforms) Solution Delivery & Continuous Improvement Work closely with developers and system integrators to test and validate enhancements and system changes Lead or support projects focused on digitizing and improving field service workflows Document system processes, configurations, and best practices Identify automation and integration opportunities between platforms to streamline operations What you'll bring Required: Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience) 3–5+ years of experience as a Business Analyst or similar role in IT or Services Operations Hands-on experience with Oracle EBS R12 or Oracle Fusion, particularly in Order Management and Inventory modules Ensure that colleagues, customers and stakeholders stay informed of progress, issues, risks and interdependencies relating to operational plans and projects. Collaborate with stakeholders to gather and translate business requirements into technical specifications. Support Services business portfolio & application teams in all areas to drive transformation process with focus on standardization & simplification & modernization. Working knowledge of Oracle CX Field Service Cloud and Oracle CX Service Cloud - configuration, dispatching, mobile workflows, etc. Strong SQL skills and experience working with BI/analytics platforms (PowerBI) Strong AI agent skills and experience Strong analytical, documentation, and communication skills Ability to work independently and manage multiple priorities in a fast-paced environment Preferred: Experience supporting a field-based service team or dispatch center Manufacturing or industrial services background is a plus A Willingness and ability to travel up to 25% of the time depending on assigned business initiatives is required. You must also be able to demonstrate that you are a customer-focused individual with the energy, drive and commitment to make things happen. Salary : The compensation range for this position is $77,000- $92,000 Annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Why join us We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way . We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning. For more information on why Terex is a great place to work click on the link ! Careers | Terex Corporate If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com . Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected] . The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.