IT Support Engineer

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're looking for an IT Associate to own the end-to-end technology experience across our San Francisco office, executive team, and warehouse operations. You'll be responsible for ensuring our devices, networks, conference rooms, and operational systems are reliable, secure, and ready to scale. Beyond day-to-day support, you'll build the processes, automation, documentation, and infrastructure that allow a fast-growing company to operate efficiently as we expand. The right person is equally comfortable troubleshooting a critical issue in real time, supporting an executive before an important meeting, and designing scalable systems that eliminate entire categories of future problems. *This role is based in San Francisco on a hybrid schedule (2-3 days in office), with regular hands-on time at our South San Francisco warehouse and travel to merchant sites as the work demands. The impact you will have Be the IT backbone of our San Francisco office. You'll be the person employees and execs rely on to make technology invisible — fast hardware, reliable WiFi, and conference rooms that just work, every time. Enable exec and leadership effectiveness. You'll provide white-glove device and AV support to our leadership team, making sure no board meeting, investor call, or all-hands is ever derailed by tech. Build the systems that scale us. We're growing fast. You won't just fix tickets — you'll build the asset management, onboarding, and network infrastructure playbooks that work at several times our current headcount. Own our warehouse team’s IT stack. Scanners, terminals, printers — the physical systems that keep our operations running will be yours to keep online, documented, and resilient. Who you’ll work with Every team at Owner. IT is one of the most cross-functional roles in the company — you'll support everyone from SDRs on their first day to engineers debugging production issues, and you'll be a trusted partner to all of them. Security and Platform teams. You'll work closely with Security and Platform to ensure our endpoint posture, MDM configuration, and SaaS access controls are tight and scalable — not just functional. What we’re looking for Strong macOS fluency is a must, with solid working knowledge of iOS and ideally some exposure to ChromeOS and Android. You've managed device fleets end-to-end — MDM enrollment, imaging, asset tracking — and you keep things clean and documented without being asked. You're comfortable with networking fundamentals: configuring APs, troubleshooting connectivity issues, and handling basic VLAN and WiFi work without waiting on a vendor for every config change. You don't need to be a network engineer, but you should be able to own the setup. You've worked with tools like Okta, Google Workspace, and Slack at an admin level, not just as a user. Familiarity with our broader SaaS stack is a plus — the more of it you've touched, the faster you'll hit the ground running. You have a natural inclination to automate repetitive work — whether that's MDM workflows, scripting routine tasks, or building out ticket routing rules. You notice inefficiency and do something about it. You've supported senior leaders before and understand what that actually means: being proactive, reading the room, moving fast without making noise, and treating discretion as a baseline expectation. You're someone who can operate in a role with real ownership and no rigid playbook. Pay and benefits The estimated base salary range for this role is $150,000-170,000, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, hybrid workplace in San Francisco, unlimited PTO, plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.