IT Application Specialist (PIM / APS)

IT Business Application Administrator Join Bugaboo Group as IT Business Applications Administrator: be the first point of contact, resolve tickets, and grow with a supportive, global team. At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide. Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards. But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included. Passionate about unlocking potential, we’re driven to reimagine and reshape our industry time and time again. Together, we’re committed to building a better future—are you ready to join us on this journey? As Bugaboo continues to grow, we are looking for a junior team member to be the first point of contact for business applications. You will support users with day-to-day questions and issues, resolve simple requests yourself, and triage more complex topics to internal experts or external vendors. Over time, you will grow into broader application administration and continuous improvement work across Business and IT. What will you do First-line application support Respond to user questions, how‑to requests and incidents via ticketing, email or Teams Provide clear updates and manage expectations User access & onboarding support Create or adjust user roles and access following documented rules Support onboarding/offboarding checklists and access audits Issue triage & coordination Troubleshoot basic issues (permissions, master data, workflows, “how do I…”) Escalate complex issues with clear problem descriptions and evidence UAT & release support Support User Acceptance Testing (test users, preparation, collecting feedback) Help track defects, retest fixes, and document outcomes Documentation & user enablement Create and maintain simple guides, FAQs, onboarding materials Help train users on standard processes and best practices Data quality & integration awareness Flag data inconsistencies between PIM and other systems Follow procedures for mappings and data flow checks What you bring Must-have Basic understanding of business processes (order-to-cash, procurement-to-pay, inventory, finance basics) Experience with ERP systems (NetSuite preferred), PIM tools (Salsify) or APS 2-3 years of IT working experience Clear communication, patience and a service mindset Strong documentation habits and attention to detail Structured problem-solving approach Ability to prioritize and work with deadlines Nice-to-have Familiarity or interest in SuiteScript / JavaScript Experience with Jira or other ticketing tools Exposure to UAT processes What we offer An enthusiastic team of friendly, driven colleagues with love for our mission and brand; An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further; Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough; Holiday swap (you are free to exchange a public holiday for another day that is more important to you); Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle; Eligible to participate in Bugaboo’s bonus plan; Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year; A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount; Paid parental leave for primary and secondary caregivers (based on eligibility); Day off on your Birthday & Day off for volunteering activities: 25 holiday days per calendar year and an additional day for every year of service (up to 5 years); Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor); Work from home allowance plus home-office set up budget; A solid pension plan, disability insurance and discount on your supplemental healthcare insurance. Once you apply If you’re considered a candidate for the role, our Talent Acquisition team will be in touch to continue the conversation. If we both get a positive vibe, you'll be invited for a first interview with the hiring manager. If that goes well, we'll move on to the second and potentially third interviews, to dive deeper into your connection with Bugaboo and what we can offer each other. Ready to join the Bugaboo team? Apply now. Department IT Locations Amsterdam Remote status Hybrid Employment type Full-time Type of Job Permanent