IRSM/ESM Consultant

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside. We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others. Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity. Its time to burst the bubble, and we will do it together! What You'll do: - Implement and administer ITSM/ESM platforms such as: OpenText SMAX, ServiceNow, Jira Service Management, or equivalent platforms; - Monitor and continuously improve implemented processes; - Design and implement: Workflows, Custom fields, Automation rules, Dashboards, Reports, SLAs; - Develop integrations with external systems/applications using REST APIs (CRUD operations); - Implement and manage the CMDB (Configuration Management Database); - Perform data reconciliation between CMDB and other data sources, such as: Discovery tools; Intune; SCCM; Other asset management platforms; - Hybrid Work Model. Who You Are: - Strong knowledge of ITSM/ESM platforms : OpenText SMAX, ServiceNow, Jira Service Management, or equivalent solutions; - Proven experience with CMDB , including: Data model definition, Data model design; - Knowledge of: CRUD operations, JavaScript (nice to have, not mandatory); - Minimum 3 years of professional experience in similar roles; - Solid understanding of the ITIL v4 framework . - Fluent in Portuguese and English. What youll get: - Wage according to candidate's professional experience; - Remote Work whenever possible; - Allocation of health insurance from the beginning of the employment; - Delivery of work equipment adjusted to the performance of functions; - And others. Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries. Are you ready to step into a diverse and inclusive world with us? Together we will promote uniquess!